Mamie Luhmann, M.Ed. Email and Phone Number

Training Program Coordinator for Enterprise Office of Access Management

Manage team of 12 analysts distributed throughout MCHS MN.Oversee onboarding, coaching, mentoring, and supervision of end user support team members.Perform skills assessments and set standards for credentialing in training classroom curriculum.Deliver new EHR information and communication about tips, tricks, and practice optimization initiatives.Maintain an effective working relationship with a variety of individuals throughout the institution including Practice and Operational Leadership.Apply leadership and managerial expertise to assist in implementing management strategies that attain institutional and education goals.Participate in financial budgeting and monitoring of resources.Provide coaching and mentoring to staff.Facilitate employment and performance management of personnel.Implement policies that comply with regulatory and accreditation standards, and are consistent with other Mayo policies.Facilitate the coordination of projects including financial analysis, problem solving, and team collaboration.Partner in the support of department projects, policy implementation, and serve as a resource for issues and communications.Perform duties independently and initiate judgment in handling a variety of management issues.Utilize skills to continuously examine work processes to improve outcomes and service.

Responsible for delivery of training curriculum for the Mayo Plummer Project, which is the implementation of the Epic EHR tool across the Mayo Enterprise. This is the largest single project Mayo has implemented in its 150 year history. -Directly manage/supervise 400 Credentialed Trainer Staff over 4 go-live waves.-Managed the development of over 2500 pieces of curriculum for project.-Develop, manage, and evaluate Credentialed Trainer Training Program.-Provide oversight to trainer classroom scheduling and staffing.-Manage training staff logistics during go-live waves.-Problem solve and execute delivery of solutions during Command Center.-Oversight of budget related to trainers.-Create and provide oversight of all classroom and training evaluation tools and tactics.-Execute seamless delivery of the curriculum across all Mayo Clinic sites (Rochester, Arizona, Florida, and MC Health System) and roles (Providers, Nurses, and Allied Health Staff).-Cultivate relationships with department leads and Practice Committees.

- Assess, create, deliver and reinforce training and development, primarily as it relates to professional development for members of the patient care team. - Responsible for determining training plans/content, and coordinates development and delivery of multiple programs. - Serve as primary customer relationship manager with service lines within the practice as their primary training and development contact. - Assess and implement Outpatient Practice Optimization initiatives. - Actively participate in delivering training within service line and across the practice. - Continually evaluate programs and coordinates advancements/enhancements to improve the quality/effectiveness of offerings. - Participate in the Training & Development planning processes to determine short and long-term needs for the practice, the scope of the request or need, delivery modality and priority. - Participate and collaborate in institutional projects and department committees, projects, and work groups relative to staff development initiatives and is responsible for implementing change.- Provide direction and instruction to the Training and Development Specialists and Electronic Support Assistance. - Mentor and provides direction to supervisors, assistant supervisors, management and staff. - Facilitate project management while leading multi-disciplinary teams. - Participate in developing policies, procedures, process and assures communication, education, and compliance. - Utilize strategic planning methodologies.- Participate in expense management to ensure value of programs/efforts are congruent with financial targets.- Promote employee commitment in customer service levels across clinic operations by developing and managing customer service quality standards.

Family-run farm offering direct farm to consumer seasonal produce, fruit, flowers, eggs, honey, and meat. Specialty pickles, jams, and jellies. Products available at local farmer's markets and on the farm. Whispering Pines Montadales - offering purebred Montadale ewes, rams, and show lambs.

Monthly blog contributor for Rochester MN blog for moms and families.http://rochestermn.citymomsblog.com/

Write monthly blog contributions for the AgStar EDGE Women in Ag Blog. Focus on Youth Development, Family Values, 4-H/FFA, Non-Traditional Farminghttp://agstar.com/enhancingamerica/womeninagriculture

-Supervise and manage county 4-H program with 700 youth members and 300 adult volunteers. -Direct supervision of support staff and interns.-Plan, deliver, and assess all county 4-H events and programs.-Recruit, screen, assign, train, support, evaluate, and celebrate all volunteers working with program. -Implemented and monitor financial stewardship practices on the county and club level. -Provide oversight of $450,000 annual budget.-Procured $25,000 in grant funding in 2014.-Submit all reports and membership data in compliance with UMN and State and Federal requirements. -Market 4-H programs through print, broadcast, and social media.-Manage daily member and volunteer communication through email, telephone, and personal contact. -Coordinate Minnesota State Fair 4-H Lamb Lead and Sheep Showmanship Programs.-Contributing writer on youth and volunteer development for AgStar Women in Agriculture Blog.

-Taught several classes in the areas of plant science, animal science, biotechnology, leadership, wildlife, farm management, and building trades.-Served as the FFA Chapter Advisor.