Razi Amjad Email & Phone Number

North Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Manual Assessor for the 2022 Feb/Mar Storm and Floods Grant, collaborating within a dedicated team providing priority support to clients in Lismore and its surrounding regions to effectively tackle the extremities of the flooding impacts.- Leveraged Salesforce CRM to engage with and provide tailored support to upwards of 100 clientele concurrently, actively driving the restoration and recovery of flood-impacted businesses- Acknowledged as the highest performing assessor across the last two quarters, with a proven record of facilitating over $10 million in funding towards businesses adversely affected by the heavy storms and floods

St. Leonards, New South Wales, Australia

Innovated practices to consistently meet and exceed KPIs as an inbound Rewards and Incentives specialist for Mastercard’s affiliated entities across Australia, New Zealand, North America, and Japan.Project: MRS – Mastercard Reward Solution ● Consolidated an R&D initiative alongside a close-knit team to update and optimize current work practices● Detailed manuals and debugging reports to best equip colleagues and users to understand and utilise new programs ● Led and assisted in training programs for a smooth transition to what is now the face of Mastercard RewardsProject: Cash Passport Mastercard - Japan● Among the pilot team for Cash Passport Japan’s back-end support team● Took up an inbound/outbound CSR role while also managing email correspondence with clients in Japanese

North Ryde, New South Wales, Australia

Analysed business operations to identify gaps in service processes, recommending and implementing changes in service operations to cater for the increase in customer demands due to the Covid-19 pandemic.● Built and co-led a team to mentor and facilitate the North Ryde branch of 250 agents to best tackle the challenges imposed on the welfare system of Australia during the Covid-19 pandemic. ● Maintained 100% proficiency through several months and was among the three highest performing agents ● Ran training demonstrations and workshops to educate agents on new and challenging practices● Proposed an initiative to assign tailored assistance to underperforming teams and help bridge the gaps in understanding and performance. In doing so, built the lowest performing teams proficiency score from 65% to 95% after a week, with consistent results over 90% post project● Facilitated quality assurance for applications processing and outbound calls● Branch performance increased from 81% to 94% due to targeting and educational practices implemented in the latter quarter, pushing the North Ryde branch to be the highest performer amongst Datacom’s Services Australia contracts

Sydney, Australia

Assisting and configuring travel-related queries and problems, educating clients, and contributing to the growth of the TripActions product every step of the way • Recognised among the four highest performing Travel Experience Specialists from my first month of evaluation, consistently meeting and exceeding KPI targets • Engaged with clients and vendors in English, Hindi, and Japanese as necessary

Sydney, Australia

• Duties included but not limited to stocking, cash register operation, training new employees, and the opening/closing of the store• Customer service intensive role with multiple back-end operations added on; inclusive of financing and liaising with suppliers and management• Trained new staff and had taken over as an interim manager during my last quarter

Sydney, Australia

Working as a One-Day travel assistant for high school students from Japan • Responsible for the care and guidance of a group of Japanese high school students for a day trip across the Sydney city, acting as a facilitator and mentor• Be able to communicate, whilst assist them in communication with others, Interpreting and/or translating where necessary (Japanese-English)• Able to converse in a general matter without issues in English and Japanese, to assist students with improving their English

Sydney, Australia