Proactively monitors production and nonproduction environments and/or applicationsProvides input for technical plans and solutions.Provides technical guidance to less experience analystsConducts root cause analysis and correlation of other system and/or application problems of moderate complexity.Participates in project planning sessions with team members.Assists in developing, configuring, or supporting tools for system monitoring and/or troubleshooting.Develops… Show more Proactively monitors production and nonproduction environments and/or applicationsProvides input for technical plans and solutions.Provides technical guidance to less experience analystsConducts root cause analysis and correlation of other system and/or application problems of moderate complexity.Participates in project planning sessions with team members.Assists in developing, configuring, or supporting tools for system monitoring and/or troubleshooting.Develops software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively.Carries out unit testing and implements application modules they have developed or modified, ensuring application meets needs of client and business.Provides ongoing maintenance of either mainframe or client/server applications or tools.Identifies options for problem resolution and initiates actionProvides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faultsLiaises with various application development and content teams, customer service teams, and other software and hardware support teams. Show less