It Billing Support Engineer
Had an experience of working at one of the biggest FinTech companies in Azerbaijan having millions of AZN turnover monthly and service network all over the country. - Analyzing log information related to billing operations handled in payment terminals, delegating tasks to technical team for on-site review of terminal. - Working with customer complaints related to cash in devices, and finding root cause of the problem. - Rolling any amount of transaction back due to… Show more Had an experience of working at one of the biggest FinTech companies in Azerbaijan having millions of AZN turnover monthly and service network all over the country. - Analyzing log information related to billing operations handled in payment terminals, delegating tasks to technical team for on-site review of terminal. - Working with customer complaints related to cash in devices, and finding root cause of the problem. - Rolling any amount of transaction back due to customer request, delegating cancellation process to 3rd party integrations. - Updating web platform and terminal software to add new integrations and services. - Installing OS, drivers, 3rd party apps to internal PC's. - Configuring Ethernet cables and executing jacking process. - Fixing hardware and software problems at PC's of employees. Show less