Collaborate with clients and users to gather and document requirements to better understand and manage expectations of enhancements to application systems.Develop high-quality reusable objects interfacing application system to other information systems within the enterprise.Design application systems with measurable benefits that supplement or replace labor-intensive business processes. Provide subject matter expertise on processes and programs for Delta’s customer care and central baggage handling claims departments.Plan and assign infrastructure team actions needed for application support, quality of service, and resource utilization.Provide application system 3-tier support and managed change activities to business objects and applications.Manage IT budgets for information systems enchantments and updates.