Mamoon A. Email & Phone Number

Stratford

Being Service administrator has helped me gained valuable experience in plant industry, as well as being on top of all assets and engineers, other tasks were to *Answering all calls from suppliers, depots and management*Ordering parts and service kits for machines*Creating purchase orders*Receipting all parts and goods*Maintenance of all plant equipment*Completing all job cards*Keeping track of machines- VOR, service and on hires*Scanning and uploading service sheets on system

Enfield, United Kingdom

As a depot administrator, I have many duties and tasks to fulfil for a smooth running operation in a very fast-paced environment. My duties as follows:*Answering all calls from hire desk, customers and drivers*Responding and acting on emails from all sectors of the company as well as customers.*Accept, amend and cancel hires on system (insphire)*Inputting/sending credit notes and creating invoices*Controlling mobile fitters- allocating jobs, confirming on site services, and dealing with breakdowns*Off hiring contracts and putting them into correct statuses- i.e. service, available, off road*Damage and fuel process upon off hires*Liaising with hire desk regards to on and off hires*Assisting transport planner with driver routes and planning*Creating purchase orders/ order parts for machines, stationary for office and PPE.*Scanning, filling and other admin duties.

Enfield, United Kingdom

My role at Europcar was a dual role as a supervisor for the branch being first point of contact for staff and drivers as well as co-ordinating transport. My full duties are as follows:*Provide high quality of rental service to customers and members of public*Ensuring fleet is available for hire at the highest standards*Pre planning of fleet for upcoming reservations/ deliveries and collections*Creating rental agreements/ checking in rental returns via company PDI system*Completing reports such as overdue rentals, physical fleet checks and fuel *Assisting other branches with fleet if and when required*Liaising with other depots for fleet.*Setting targets for office staff*Staff wages*Deal with incoming emails

London Greenwich

Customer service representative was a very divers role as I enjoyed what was ahead of me, meeting new and different sorts of people, rising up to a challenge and fulfil all my tasks and objectives such as:*Dealing with customers face to face and via the telephone*Opening and closing rental agreementsCreating reservations*Delivering excellence to ensure customer satisfaction*Upselling additional products *Calculating quotations for customers*Checking vehicles before and after rental*Building rapport with our customer base*Booking cars and vans in for service, dealing with breakdowns and accidents*Conducting daily fleet checks and vehicle checks.

London Bow

My main responsibility is to provide outstanding customer service, handling of reservations/quotation over the phone as well as face to face with clients, creating rental agreements, managing fleet/fleet planning for coming days, Handling sale transactions using an Electronic Point of Sale, checking vehicles upon return via company PDA system, selling additional insurance/accessories and upgrades. Other administrative duties includes, professionally responding to branch/personal work emails and answering telephone calls.

The O2 Arena

My responsibilities were; provide excellent customer service for concerts, events, student events, public holidays and more, welcoming customers, scanning tickets, escorting customers to seats, assisting customers when needed, queue management, crowd safety, controlling exit and entry of spectators, recognising and responding to illegal and prohibited items, dealing with challenging and unsociable customer behaviour at events. I have also on mere occasions responded to illness and injuries at a scene.

London Poplar

I provided good quality customer service; maintaining high quality front desk service, completing task in a timely manner at a high standard, greeting customers, offering assistance, answering telephone calls, emailing, faxing, writing letters, data entry, filing, maintaining appointment dairy, monitoring orders and other administrative duties instructed by manager.