Mamoona Rasheed Email & Phone Number

Pakistan

Pakistan, Pakistan

Telecom professional with a proven track record in launching innovative voice products and content within Value Added Services. Expert in developing business cases, conducting post-campaign analysis, and optimizing operations through vendor management, customer segmentation, churn management, and new acquisition life tracking. Adept at improving sales quality and re-engaging customers, driving data penetration, and enhancing customer engagement. Proficient in creating and monitoring performance dashboards. Experienced in international roaming, direct dialing services, and crafting pricing strategies for revenue growth. Committed to a customer-centric approach, innovation, and network optimization. Skilled in market expansion and positioning voice services for diverse customer segments. Passionate about driving success in the dynamic telecommunications industry.

Pakistan

Islamabad

Passionate data strategist with a proven track record in translating data into actionable insights for business growth. Specialized in churn analysis, predictive modeling, and optimizing sales quality through customer behavior analysis. Skilled in comprehensive complaint analysis, end-to-end vendor management, and root cause analysis. Successfully managed VAS subscriptions with a focus on transparency and customer-centric solutions.Notable Projects:Customer Experience IndexBrand Health TrackingFocus GroupsReturn on ExperienceChurn PredictionNet Effort ScoreMystery ShoppingTelecom Service QualitySocial Media Listening ToolCustomer Journey MapNet Promoter ScoreThese projects underscore my commitment to driving customer-centric solutions and strategic decision-making.

Islamabad

I'm a skilled data strategist dedicated to driving business growth and enhancing customer experiences. With a proven track record, I've led comprehensive satisfaction projects, conducted nationwide NPS initiatives, and navigated customer journeys, extracting invaluable insights. Resolving call drop issues, analyzing churn patterns, and orchestrating network awareness initiatives are all within my expertise. I've pioneered usability labs, refining user experiences and accelerating product development.In training, I serve as a proficient statistical training catalyst, transforming teams into data-driven powerhouses. As a bullseye target setter, I specialize in setting ambitious targets, guided by robust statistical methodologies, for metrics such as Customer Satisfaction Index, Net Promoter Score, and Customer Complaints.

Islamabad

Data Wizard and Research Strategist skilled in qualitative and quantitative statistical research. A Data Management Guru proficient in compiling and maintaining databases, utilizing specialized statistical software. Expert in planning data collection methods, conducting detailed analyses using descriptive and inferential statistics. As a Pareto Analysis Pro, I identify critical focus areas for business optimization. Specialized in vendor assessment and a Data Perfectionist ensuring accuracy in project deliverables. A Customer Satisfaction Champion who led the development of a comprehensive Customer Satisfaction Index and successfully managed Mystery Shopping projects, delivering invaluable insights for business success.

Rawalpindi

Experienced educator proficient in instructing diverse statistical courses with expertise in Sampling Techniques, Experimental Design, Regression, Time Series, and Econometrics. Utilizes innovative teaching methods to simplify complex concepts and actively mentors students on academic and personal development. Enhances research capabilities through tools and fosters critical thinking through dynamic class discussions. Implements continuous assessment, monitors progress, and collaborates with colleagues to enrich the overall academic experience. Passionate about empowering students for success.

M.Phill, Statistics, 3.90/4.00

Main Courses: Applied Experimental Design, Applied Regression Analysis, Applied Econometrics, Probability, Applied Sampling Techniques.

M.Sc, Statistics, 3.77/4.00

Main Courses: Experimental Design, Probability, Sampling Techniques, Numerical Analysis, Demography, Computer Applications, Operation.