Mamoon Hakeem (Pmp) Email & Phone Number

Texas, United States

Westlake, Texas, US

Consulting with Verizon Enterprise Business Group.

San Antonio, Texas, US

Delivering multiple cloud-based service projects: Migrated over 2000 call support members (Rackers) across various functional groups located globally from Avaya to Amazon Connect (AWS) calling services.  Implemented Google Analytics tools across all customer facing portals within Rackspace.  Other projects worked on include Knowledge Center and.

Dallas, Texas, US

 Supported and reported to Program Director and Sr. VP during the $10 B+ acquisition/conversion of Verizon customers over to Frontier in the California, Florida and Texas markets. Delivered multiple complex projects involving new promotion, to order orchestration to managing product/service catalogs and developing new flows to capture orders in front end.

Dallas, TX, US

 Managed project life-cycle involving design, development, integration, testing and deploying content collection system that automated publishing without manual intervention both for Digital and Print orders integrated with Sales Force system along with back-end fulfillment and billing system.  Managed project involving Integration of Proposal builder.

Dallas, TX, US

ACSI is composed of middle ware software services that integrate front end retail based applications with backend apps such as data bases. Responsible to coordinate and compile business clients requirements, identify and engage impacted application through resource assignment. Manage scope creep through change requests, develop delivery plan and timelines.

Fairfax, Virginia, US

Worked on AIRCOM OPTIMA based development and deployment projects, a cutting edge industry leading tools in network optimization realm, currently being used by over 150 telecom operators worldwide. Gathered & managed product requirements from external & internal stakeholders based on SLA & SRD.  Managed & aligned the product requirements against approved.

Manage project deliverables including specs, schedule, cost, validation during various phases of the SDLM.Managed stakeholder’s expectations and mitigated risks, developed charter, scope and project plan.Develop processes to track project cost and coordination between overseas work teams and vendors.

DAR ES Salaam, TZ

• Managed and co-ordinated Zantel’s Marketing Excellence Turnaround Program and pioneered commercial PMO culture.
• Identified data mining requirements from commercial and EXCO perspective to evaluate products based on KPI’s identified to monitor progress towards expected targets based on revenues, segment penetration, market.
• Defined/developed & tracked product performance for all pre-paid, post-paid, VAS & data offers Involved in budgeting and forecasting process by providing monthly / quarterly reports on budget vs. actual trend analysis.
• Monitored & tracked project performance along with cost based on agreed schedule for products covering pre-paid, post-paid, VAS & data offers.

San Jose, California, US

• Managed the SDLC from inception to implementation for Avalanche through more than five releases, including alpha, beta and general availability. Avalanche is the leader in its space with an annual run rate of over $40.
• Designed, developed, integrated and tested applications that managed Spirent line of network test equipments.
• Defined product features and user interface for multiple Avalanche products, a L4-L7 network traffic emulator that created a more consistent quality and time-saving user experience.
• Managed overseas software development teams.

• Lead the design, development, integration, testing and release of a NMS app in startup environment.
• Acted as a technical liaison, collecting feedback from users to formulate feature lists and new requirements into a product roadmap for subsequent releases.
• Coordinated development efforts as a project lead between cross-functional groups involving engineering, sales, production, quality assurance and customer support groups.

• Designed and led the company’s competitive strategy of select product lines that based product value on market demands by minimizing production costs and improving production cycle. Enabled the company to break even in.
• Developed relationships with local and foreign vendors from Europe and Far East.
• Led ongoing strategy checks by developing product profitability and operational metrics as well as analyzing product performance and sales success.

San Antonio, Texas, US

• Performed and led market segment research that included Industrial Electronics and Automation.
• Authored five in-depth worldwide market reports that enjoyed a wide circulation and were highly appreciated at the executive level.
• Performed industry research and analysis on technology and product market segments.
• Investigated market shares and market strategies of major market players.
• Researched and estimated product penetration among various end-users.
• Explored and analyzed world wide market forecast.

Mba, Marketing

Bsee, Electrical And Electronics Engineering

Education record