Identification of problems in administrative, commercial, technological or other areas for the development of solutions under methodology.Advice for the implementation of new technologies and / or methodologies applicable to your company to improve service and / or production processes.Training of IT personnel in implementations of Service Developer, DevOps and other methodologies.Design, start up and execute everything necessary to obtain the optimal exploitation of the systems or processes to be installed in the IT departments or in other areas.Lead multi-disciplinary human groups that, depending on the process, may be made up of professionals from many specialties.Determine, and in many cases negotiate with suppliers the acquisition of materials, devices and labor necessary in the execution of projects.Ensure that the requirements for the exploitation of the project are met. Design, development and implementation of IT projects based on ITIL methodology.

Control and compliance with the SLA’s raised by the service, reporting directly to the company's management and customers.Management of internal and external service providers through commitment OLAs, managing the appropriate solutions for the service.Implementation of ITIL, Agile, Scrum, Model V, ISO 20000, ITSM and process engineering methodologies to improve customer service, incident and development management models.In charge of 25 professionals and specialists from different areas directly and in constant coordinated work with the different areas of the company and reporting directly to Management.Responsible for the homologation of the tools and guaranteeing the service and support of thesolutions proposed in order to improve the quality of the applications and their service.In charge of four areas of operation in the company:- Service Desk and TSS: Management of the incidents reported on the application in the different clients,from the level of telephone support to their referral to levels of Functional Specialists and Analysts to achieve the best solution in the shortest time, optimizing processes to achieve high customer satisfaction.- QA: Management of the Testing and QA process of the application guaranteeing the least impact on the client to the changes and improvements that are made in it, implementation of methodologies that allow the best interaction with the different sectors of the company and better result in the application.- Infrastructure: Management of projects that involve networking, servers, security, consulting and problem solving when implementing our application.- Development: Management of change requests and the correction of bugs of the application in releases of minor versions raised monthly. Coordination and management with clients for their application.