Mampi Bera Email and Phone Number

• Basic Knowledge on the Alexa Device.• Good Listening skills. Transcription for Alexa. Also did Transcription Verification, maintained good Production, Quality and Velocity.• Deep Dive into causes for Defects/gaps ad create programs to drive actions to closure.• Basic analytical and logical reasoning skills.• Mentoring and guiding the fresher’s about the process and also helped them to maintain good production, quality and velocity.• Met predetermined and assigned productivity targets and quality standards.

• US Healthcare System - General Billing, work on behalf of the Providers.• Keeping a track of the Providers and Service Care rendered by them to the patients.• Understand the basic guidelines of the Payors – Insurance plans.• Also understanding on the different types of payment methods followed by the payors.• Knowledge in the Revenue Cycle Management System, Coding Terminologies of the US Healthcare.• Worked for hospitals named - "UPENN - University of Pennsylvania", "NSLIJ - North Shore Long Island Jewish" & "CDPH - California Department of Public Health".• Handling inbound and out-bound calls.• Handling Emails and chat with defined SLA.• Maintaining an in-depth knowledge of the Payors. • Responding to Clients' queries.