• Providing client support and technical issue resolution via email, phone, web• Managing and coordinating tickets through the OS Ticketing system• Performing and monitoring backups for PC and Windows Server• Performing Windows OS installation, upgrade and deployment work• Performing troubleshooting remotely using remote connection tools • Carrying out computer configuration, installation, assembly, disassembly and upgrade• Managing users on Office 365 and Active Directory like user creation and password reset • Troubleshooting technical issues on equipment such as printers, scanners and other peripherals

Administration• Receive, sort and distribute all incoming mails• Compile, sort and verify the accuracy of data before it is entered• Maintained logs of activities of completed work• Handle the tasks of greeting customers in a friendly and courteous manner• Exceeding the needs of customer by recommending products and services that meet customer's changing needs• Engage customers to identify business opportunities and make referrals to the business team.• Handle customer complaints and resolve the issues• Sending thank you cards to new customers • Sending invoices to customers after work completion• Using Xero(accounting software) and repairshopr software for CRM and ticketing• Responsible for various administrative tasks at the workshop.Digital Marketing• Creating Newsletters monthly using Mailchimp and sending to existing customers.• Posting regular Blog post on the company's website.• Posting regular posts on the Facebook page and reposting in other related facebook groups to enhance the profile and reach of the company.