Mamta P Email and Phone Number

Provide customer service to existing clients, including first contact resolution, answering inquires,addressing concerns, resolving complaints, and providing training assistance.Record and update customer information via the organization's internal systems.Collaborated with internal teams, such as inventory management and logistics, to identify the reasons fororder holds and find timely solutions to release them.Demonstrated excellent communication skills, providing clear and accurate information to customersregarding hold release timelines, reasons, and any necessary follow-up actions.Identified opportunities for process improvement in hold releases and order placement procedures,contributing to enhanced efficiency and customer satisfaction.Plan, execute, oversee inspection and testing of incoming and outgoing product to confirm qualityconformance to specifications and quality deliverables.Provide training and support to the quality team.Worked in a complete process of when order being placed till it invoices through various tools such asWCSS, WBS, BI, SAP, USPS and Canada Post. Extract reports of Inventory, Backorder, Shipments, Openorders, etc. as per customer requirements.Managed multiple PO's and customer profiles and worked with the sales/onshore team collaboratively toforecast and plan customer shipments accurately.Additionally worked as a Content Editor, managed client relationships, fostering trust, and ensuring clientsatisfaction with the editing and quality control services provided. Also demonstrated proficiency in using various editing tool such as DAT (Documentation AutomationTool), JIRA and Beebol for process queue and production tracker and software to streamline the editingprocess and improve efficiency. Manage Mail box, Allocation & MIS Report to ensure that each representative is responsible for handling a fair share of customer interactions, preventing overwhelming workloads and ensuring efficient response times.