Mamta Manko Email & Phone Number

Lakewood, New Jersey, United States

Support Management In leading the E-Banking team to achieve department goals and operational excellence.In the absence of the E-Banking Manager, the Assistant Manager is expected to be fully capable of the E-Banking department, including our Online Banking customers and have the ability to adapt accordingly to meetGain a thorough knowledge of existing Online Banking products and services and keep up to date on all procedural, technology, product and process changes or updates.Bring out the best in the E-Banking teammates by providing training, coaching and motivating.Ensure all day-to-day activities comply with standards by observing and coaching teammates.Adhere to all operation, security, risk and regulatory policies and procedures.Expert in using digital resources and technologies to optimize customer digital banking experience.Complete all compliance Training and attend all continuing education programs related to position.Assist with Audits.Ensure both ACH and Debit card disputes are processed within Reg E guidelines.Review and approve both Domestic and International wires initiated through the Online BankingPortal.Responsible for ACH and RDC periodic reviews.Review and approve all temporary limit increase for ACH, RDC, Zelle, Debit Cards, Mobile andWires.Maintain effective customer relations.Monitor department workflow to ensure timely completion of departmental responsibilities.Responsible for completing monthly reports for Board meeting.Perform other duties as assigned.

Lakewood, New Jersey, United States

Elizabeth, Nj

Balance all ATM reconciliation and general ledgerAssist in managing multiple daily operational tasksProcess exception items through Fiserv core system (Non-Posts, NSF and Credit Backs)Process//verify Wire transfers after OFAC check for Domestic and International wires throughWirexchange and ACBB.Assist customers with consumer & business online bankingSetup Business Internet banking (BIB) for business customersManage Wire and Remote Deposit Client LogsEnd of the day transmissions for return items/exception desktopVerify and approve Mobile and Remote depositPrepare monthly reports for the board meetings.Multitask the duties under pressure and maintain confidentiality Process Reg-E Debit Card disputes with proper guidelines

Iselin, Nj

• Maintain employment records of New hires and terminated employees• Follow up with Insurance company for certificate of Insurance for clients • Filed multistate annual reports for company• Process payroll semimonthly through ADP• Registered company for multistate unemployment and withholding account• Ordered supplies for the company• Manage travel arrangement for VP, CEO and colleagues travelling from India • Enrolled employees for FSA account• Filed unemployment claim for terminated employees• Setup Internet, Utility and Phone account for company• Processed payment for utility bills and shared with accounts department in India• Everify I9 form for new hires• Shared Quarterly filing reports with CPA and CFO• Verified W2 forms at the end of the year for any discrepancy and mailed to employees.

Iselin, Nj

Processed the mortgage application from the inception of the loan, Assisted the loan officer and underwriter to smoothly proceed with the loan application. Collected the fee for appraisal and processed the payment, ordered appraisal, tile, mortgage history and transcript from IRS. Order flood certificate, follow up with customer for the loan application and required documents to proceed with the loan. Verified mortgage insurance. follow up with realtor, appraiser, attorney and employer for verification of employment. Work efficiently and effectively due to the sensitive time constraints required for closing.

Iselin, Nj

Report directly to the President & CEO and CFO of the Bank. Maintain and enter payroll information for all employees(system set-up, time sheet collection, 408 P deductions and loans advance, other deductions, garnishments, salary increases, retroactive pay adjustments, bonuses, direct deposits) Updated files of new hires and terminated employees. Processed payroll via ADP in accordance with the state and federal laws and in accordance with company pay regulations bi-weekly for 50+ employees. Responsibly verified time card completion, insured all approval signatures were in place. Managed all payroll general ledger accounts, to include account reconciliations.Developed and presented payroll related presentations to upper management. Applied secretarial skills in preparing spreadsheets for President. Maintained the minutes of the meeting for the Bank and the Bancorp and other committees. Able to multitask the duties under the pressure and presented in the allocated time. Maintain confidentiality. Answered telephones and transferred to the respective department. Ordered the supplies for the company. Set up vendors for supplies and also entertained the Directors and shareholders of the company during Annual meeting. Arrange airfare and accommodation for the President of the Bank to attend the conference.

Edison, Nj

Maintained Friendly customer service. Handled wide range of Banking transactions, Cross selling bank products and services. Provide product information and services to customers. Responsible for opening various accounts including checking, savings,IRA and CD's. Assisted customer to access safe deposit boxes.Supervised the teller area.

Bachelor Of Commerce (B.Com.), Accounting

High School