Mamun Islam Email and Phone Number

• Analyze call volume patterns in Real Time to optimize work shifts, breaks and lunches• Responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan for sustainable goals and result.• Collaborating with the floor managers and resources managers to run the daily transactions smooth and result oriented with balancing both internal and external client adherence improvement measure through negotiating skills. • Daily service level forecasting on intraday basis and ensuring necessary scheduling adjustments to meet the staffing needs per FTE.

• Actively coordinates and participates in team huddles. • Communicates goals and action plans to achieve improvement. • Works closely and professionally with physicians and clinicians to promote a teamwork approach. • Assumes on-call responsibilities to ensure adequate staffing and problem solving. • Substitutes for Supervisor as assigned. Informs supervisor of all issues upon his/her return. • Coordinates the day-to-day work of Business Operations office employees. Actively involved in daily problem solving, workload balancing, resolving workflow obstacles and bottlenecks, and interacting with dissatisfied patients. • Assists with on-going training and on-boarding new hires as assigned.• Continually reinforces training to increase First Time Registration Quality for an accurate and complete registration.• Oversees telephone and computer functionality, provides hands-on technical support, training for staff, and key contact for IT team to address and resolve related issues.

• Performed new patient registration/update current registration and insurance information• Collected and scanned all patient’s data and documentation into EPIC• Maintained comprehensive knowledge of health insurance operations• Performed bedside registration in accordance with business unit protocol • Assigned work queues according to departmental standard operating procedures

I am currently employed as contingent in this medical clinic. I work as a M.A. and my duties include performing tests in patients and gathering there vitals information for the doctor to see them. The test includes, x-ray, Aorta Scan, ABI, EKG, Ear irrigation, and more.