Mamun Rahman Email & Phone Number

Bangladesh

Gulshan-1

Gulshan, Dhaka.

 Act as a key contact point for customer H&M.  Liaising closely with the relevant departments (Custom, Operation, Finance, and E-com) of DHL to ensure that customer queries, problems are dealt with appropriately. Ensure all shipment processing, follow-up and coordinate with the customer accordingly. Build a strong client relationship to ensure that the account performs and grows. Achieved 33% growth in revenue in 2017.

Lotus Kamal Tower ,Gulshan-1, Dhaka.

 Coordinate and supervise the project’s issues and resolve it as per project requirement. Assessing the Risks and Challenges associated with the Project deployment and suggest mitigation plan accordingly Support Financial Feasibility analysis and Process PO to supplier considering project time line. Prepare the complete schedule for the project and monitor it through weekly-based reports

Mascot Plaja, Uttara, Dhaka

 Maintain a proper communication with roaming and corporate customer to capture customer insights. Escalate critical issues and provide timely feedback and ensure customer satisfaction. Responsible for Exploratory Survey. Bar and the suspected VOIP Numbers. Update and ensure the targeted Customer profile database. Sell Value Added Service and meet the targeted KPI. Maintain customer database for different type of promotion and offer