- Utilize advanced knowledge of CRM and AWS platforms to monitor, analyze, and respond to security incidents within the organization.- Implement and manage Mobile Device Management (MDM), Managed Detection and Response (MDR), and Endpoint Detection and Response (EDR) solutions to enhance threat detection capabilities.- Ensure compliance with SOC 2 standards through meticulous adherence to security protocols and best practices.- Analyze diverse cyber threats and vulnerabilities, providing detailed reports and recommendations to mitigate risks effectively.- Collaborate cross-functionally to develop and implement proactive security measures, enhancing the overall security posture of the organization.- Conduct regular security assessments and audits, identifying gaps and proposing corrective actions to maintain robust security infrastructure.- Actively participate in incident response activities, including containment, eradication, and recovery phases, to minimize the impact of security breaches.- Stay abreast of emerging cybersecurity threats and industry trends, continuously enhancing knowledge and skills to adapt to evolving security challenges.

- Conducted STEM curriculum presentation lessons to students about coding and programming- Delivered and determining the importance of engineering and programming to youth - Created codes and websites to teach and educate students with - Guest speak at public schools to educate youth about STEM careers and incorporation-Conducted STEM curriculum presentation lessons to students about coding and programming -Delivered and determining the importance of engineering and programming to youth -Created codes and websites to teach and educate students with -Guest speak at public schools to educate youth about STEM careers and incorporationSkills: HTML · CSS · Instructors · University Teaching · Leadership · Teaching · Software Engineers · Engineering · Communication · C++ · Python (Programming Language) · Java

- Learned company's product and policy in depth to contribute to an increase in monthly sales- Strived for quick conflict resolution - Built a rapport with team by interacting in a professional manner to maximize workflow- Successfully executed and assisted customers with product selections and purchases

- Responded to incoming requests via internal ticketing system, emails, and telephone calls- Provided IT Service Desk Support for throughout the entire organization- Configured and deployed systems as per required per each department- Diagnosing and resolving issues on Windows operating systems- Managed and created user accounts on Active Directory on Windows Server- Created workstation setups, creating appropriate user accounts and installing required software and drivers