Responsible for managing shared investigation queries ensuring all Service Level Agreement (SLA) and departmental guidelines are met.Responsible for ensuring established benchmarks are maintained through individual and team efforts.Display a high standard of judgment and decision-making skills in dealing with investigations.Identify queries that represent a potential reputational/financial risk to the Bank and immediately escalate to management/Escalation officer.Identify trends and recommend possible solutions to Management.Efficiently and timely communicate the handling and resolution of inquiries in a professional manner.Responsible for ensuring we only act on emails received from authorized RBC Express clients by following established authentication aligned with PPL. Display a strong commitment to teamwork, open two-way communication and good staff morale.Identify departmental system or process gaps/changes to streamline and/or improve service and efficiency.Responsible for personal development and cross training coordination/participation as identified through ongoing business/department needs analysis.Responsible for ensuring personal queues are monitored daily.Responsible for timely completion of mandatory courses (Code of Conduct, Privacy, AMI etc.) Responsible for updating Workday for absences i.e., vacation.Responsible for updating Personal Goals and development plan in timely manner.Ensuring knowledge is kept current to meet the demands of the business applications change/product change etc.Responsible for providing assistance/support to other Investigations and PPOC teams as per business priorities Support R&R activities by recognizing deserving peers Le, Instant Thanks, Nominations

Provided remote support and guidance to clients and partners relating to Cash Management Operations & Payments products.Completing pre-clearing image capture activities for payment items received through multiple channels across Canada daily, including verification and input of payment items, amounts as well as other pre-clearing verifications.Provide day to day support and logging in of all inquiries monitoring all queues to ensure service level agreements are met on a daily basis delivering high quality processing servicesEffectively manage work volumes and communicate operational concerns with relationship managers and service partners.Meet established service delivery standards and seek to improve the quality, timeliness, and accuracy.

• Sourcing candidates from various platforms for various job opportunities across Canada• High volume recruiting on federal government projects associated with the clients• Conducting a complete Interview cycle with the candidates

My role as an HR intern at GaoTek is to - Headhunt candidates through LinkedIn- Screening of incoming resumes- Setup interviews for potential candidates

• Worked in sub – departments of finance at the hotel in Delhi• Learnt about the daily operations of credit and income department as to reporting daily revenues and preparing monthly reports• Working in Payments to learn how the expenses are managed and vendors are dealt with• Observed and gained knowledge of pricing a product considering all the value-added components under Food & Beverage (F&B) Controls

• Worked on comparative analysis of customer experience provided by top 10 telecom companies (both new and old) around the globe• Researching services offered by each service provider and preparing a workbook comprising of 15 worksheets to collate and communicate relevant information.• Prepared an 81 slides PowerPoint presentation to conclude and concisely confer the research results to senior management.• This project was to provide consulting service to an emerging company by identifying the present competition in the industry.