Manaa Mohamed Email & Phone Number

Dubai, Ae

Erbil, Erbil Governorate, Iraq

- Setup of SARDAR Machinery - Aftersales as KOMATSU and TOYOTA-Forklift Authorized dealership. Including: 1. Creation of situation analysis, business plan and the AFS activities. 2. Market survey including grey market and other brands. > Operation cost (PM and spare parts) 2. Team education on service process and parts operation. 3. Aftersales organization chart build up. > To share with and introduce to manufacturer. > To plan the recruitment. 4. Introduction of promotional activities. > Service and parts campaigns. > Loyalty programs and coupons. 5. Build up of customer database and UIO. 6. PM menu and parts price list setup. 7. CRM system and flowchart management. 8. Customer relationship management including classification and approach planning.

Riyadh, Riyadh, Saudi Arabia

1. Business plan and target setup in the light of corporate strategy and manufacturer directions.2. Market analysis including AFS market-share and business potential.3. Buildup of PM menu and spare parts list based on solid market survey. > Gray market and competitors of same brand.4. Promotional activities planning and monitoring such as campaigns and service packages.5. Analysis of service KPI including team performance and to identify weaknesses and strengths to set up the appropriate the correction and enhancement activities.6. Stock and inventory management to plane the ordering based on accurate demand forecasting. > For healthy stock including turnover and fill-rate.7. Execute regular facility evaluation on facilities based on manufacture standards. > Including improvement activities.8. Planning and execution of efficient inhouse-training and participance in manufacturer trainings based on our needs.9. Setup and implementation of team incentive program based on achievements to assure motivated team.10. Budget management including setup, proposal and approvals.11. Customer relation management including the VIP customers thru programs such as TOP10 customers. > Implementation of customer classification based on priority and loyalty. > Customer visit planning thru PSSR and FE activities.12. Represent dealership in manufacturer events including presentation of our activities and achievement.

Jabel Ali

• Set-up of Aftersales operation at newly assigned dealers based on manufacturer standards, thru:1. Trainings for Service Advisors (Lvl. 1~4), customer satisfaction Index incharge, Warranty Incharge and Parts team.2. Facility layout such as Workshop, reception area, Parts counter, and Parts warehouse layout.3. Introduction, training and execution of customer retention activities such as seasonal service clinics and Service campaigns, customer loyalty programs and market survey activities.• Improvement of Aftersales managers’ skills thru training on Business Plan, Budget setup and allocation, team management, service KPI monitoring and enhancement tools toward targets achievement based on market situation and competitors’ activities.• Improvement of dealership profitability by the enhancement of customer retention/satisfaction, incoming units, parts sales thru workshop and Parts counter and the enhancement/improvement of team efficiency etc.• Regular dealer performance and facility evaluation based on manufacturer dealership standards.• Service campaign/clinics training and execution support, including preparation and regular reports.

Dubai, United Arab Emirates

• Communication channel between regional dealers’ network and manufacturer in Japan and Thailand.• Technical support for safety related, frequent and hard to repair failure cases.- At dealers’ and customers’ facility and thru TIR website. (Technical Information Report) • Update dealers with recent technical and non-technical information.- Thru TSI (Technical Service Information).• Retrieve field information direct from customers at all ME markets for quality enhancement.• Warranty assessment and data monitoring for quality improvement purposes.• Dealer and customer visit (1time/month)• New product training

Cairo, Cairo, Egypt

Tour GuidingSimultaneous interpretation

Cairo, Egypt

Tour guiding

Algiers, Algeria

InterpretingTranslatingSite supervisor

Bachelor'S Degree, Guiding

Engineering Management, Engineering/Industrial Management, Diploma

Technical Course, Mechanical Engineering, 35

Certified by Dubai GOVERNMENT

Japanese Proficiency Tes, Japanese Language

Professional Training, Automotive Engineering Technology/Technician, Expert

1. Technical training --Mechanisms such as diesel engine, transformation, differential, disassembly, assembly and inspection included. 2..