Ammad Z. Email & Phone Number

I constantly find ways to streamline office operations. I jump at opportunities to assist colleagues and the management team.► I am a highly competent and accomplished contact center team leader with a reputation for expertise in Contact Center Operations, Client Services, Account Management, Customer Service, Business Planning and Execution with hands-on experiences. I have a solid background in Client Management recognized for achieving 99% positive feedback from clients and stakeholders on the quality of service delivered. ► I am a skilled mentor of team members, with a focus on 100% achieving Key Performance Indicators, quality ratings, efficient service, and accurate compliance results. I am a level-headed administrative professional, proficient at compiling, analyzing, organizing information while possessing versatile office management and analytical decision making skills.► I am a performance-oriented management professional who possesses knowledge of handling all 100% aspects of the project, including business management, business operations, and vendor and supplier negotiations. I implemented procedures, policies and regulations.SkillsContact Centers, Customer Experience, Customer Retention, Office Administration, Office Operations, Administration & Management, Strategic Planning, Performance Management, Team Building & Team Leadership, Employee Training & Teaching, Coaching, Supervisory Skills, Quality Assurance, Business Process Improvement, Leadership Development, Project Management, Public Speaking, Budgeting & Forecasting, Customer Service, Research & Analysis, Human Resources (HR), HR Project Management, HR Software & Payroll, Negotiation, Administrative Management, Administrative Assistance, Invoicing, Social Services, Inventory Management, Sales, Teamwork, and Compliance.► I am an office management professional with experience handling a wide range of administrative, technical and executive-support tasks. I excel at resolving employer challenges with innovative solutions, systems and process improvements that increase 100% efficiency, 100% customer satisfaction and the bottom line. I am a skilled relationship builder with the ability to work with all stakeholders.☛ I am looking for a job as Contact Center Manager, Administrative Manager, Administration Manager, Office Manager, Executive Assistant, Admin Supervisor, Customer Service Manager or Call Center Manager ☚☛ I hold Master of Business Management (MBA) degree and Kuwaiti Driving License ☚☛ Please feel free to reach out at ☛ ammadzia123@hotmail.com ☚