Charged with providing clients with support and served as a liaison between customers and the engineering team building responsible for building things out. • Closely interact with customers to assure project remains on track.• Maintain communication between customer and engineering team focusing on the design of a consumer-facing Artem Coin application enabling consumers to engage with, learn, and understand Numismatics.

Accountable for on and off site customer support/service aligned to sole trial install in a large dairy farm.• Acted as main point of contact with a local test dairy farm employing installed Company hardware • Utilized feedback to support in development of feature set that would be available for purchase upon product launch.• Supported in the raising and closing $11M Series B with Cargill.

Initially hired as Project Manager and promoted as QA to help ensure product measures up to customer satisfaction.• Notables: Grew Freemium version of SaaS product from zero to over 4000+ users under 6 months with a team of 3 building marketing campaigns and executing 10+ demos on a daily basis.• Worked in concert with product team to consistently improve all products based on clients’ market trends.• Monitored client strength by developing metrics and policies, including technology implementation.• Banjo Enterprise Usage: Employed software to track Company product in customer live on-air usage; maintained records each time used and curated best examples to showcase product; shared results with executive team. Further tracked usage to support in drive of product change, training purposes, and monitoring overall growth.

Operated , upsold SEM accounts & service for several clients.Notable: Worked directly with client and developers to create an on-line presence for two sister dealerships (NewToyota.com) to track marketing efforts. Supported in funnel leads through generated web and TV commercials significantly increasing clients’ business. • Worked with client’s staff to build and maintain organic and paid search campaigns across health, real estate, and auto industries.• Procured, trained, and supported client relationships, including identifying upsell opportunities while maintaining a rate of 100% renewal.

ACCOUNT MANAGER AND PRODUCT DEVELOPMENT • Managed customer service and client relations for 100+ medical professionals.• Managed sales cycle from prospecting to closing new business through outbound and upselling efforts.• Established geo mapping for tracking inbound leads for customers averaging 1000 in leads for multiple customer on a yearly basis.