Lorraine Smith Email & Phone Number

Aberdeen, Scotland, United Kingdom

Forres

Home Renovations

Nec, Birmingham

To own the pipeline activity for a business unit by defining scope, objectives and priorities of initiatives and provide strategic account management between Group IT and assigned Business Unit.Key Responsibilities:• Gain detailed understanding of Business Unit strategies, market technology and act as the primary interface of that strategy between IT and the business units and corporate departments.• Facilitate business strategy implementation by working with business leaders to help define most effective business systems to implement elements of business strategy.• Support the production of business cases to support proposed processes/solutions.• Put in place appropriate communication mechanisms to ensure all stakeholders are clear on all relevant aspects of our IT delivery.• When appropriate act as the initial point of escalation for any concerns into the delivery of IT.• Working with the Business analysis team ensure formal requirements analysis results in a clear and formal set of requirements against which to deliver value through technology.• Assist in identifying issues and determining solutions by identifying areas for improvements (changes, enhancements, new solutions).• Identify the impact of new solutions and processes on the wider organisation and contribute to the delivery of the end product to the customer by advising on effective change management strategies and contributing to the delivery of these where appropriate.• Oversee the analysis and delivery of acceptance test plans and results using the appropriate teams in IT and stakeholders.• Implement and continuously review the use of business analysis techniques and tools used within The NEC Group.• By acting as the primary IT interface ensure that the business unit is clear on how to resolve IT related issues.• Along with the team, take on some mini project management where agreed through project governance ensuring tasks are allocated and communication is delivered consistently.

Actively seeking new role

Worsley, Manchester

Provide consultancy to streamline Local Work Procedures ensuring compliance with revised Policies.

Explored Vietnam, Cambodia, Thailand, Uganda, Tanzania, Brazil, Bolivia and Peru.Climbed Kilimanjaro. Trekked the Inca trail to Machu Picchu. Mountain biked down Death Road in La Paz, Bolivia.

Solihull

Experienced Project Manager with expertise and a record of success in delivering complex change management programs. A resourceful problem solver with extensive experience in designing and deploying new business processes for a FTSE Utility Company. Highly effective in managing and motivating diverse teams to achieve key objectives within planned cost, timescale and resource budgets.- Project Management- Building Relationships- Change Management- Process Re-engineering- Business Analysis- Customer Focus- People Management- Business Transformation• Lead the project team; allocating and monitoring tasks, motivating staff and appraising individual performance.• Engaged key stakeholder(s) and managed business/user and line management expectations for projects.• Ensured that the change control procedure was actively used to assess the effect of changes to the projects on costs, timescale and/or resource needs and reports these to project sponsors.• Ensured that own projects were formally closed and, where appropriate, subsequently reviewed, and that lessons learned were captured and appropriate action taken. Produced appropriate documentation to support these processes.• Developed value adding strategies and change initiatives for the business• Balanced competing business priorities• Focused on critical issues when faced with complex or uncertain situations• Made decisions, including unpopular ones, of greatest benefit to the business• Assimilated and critically analysed information from a wide variety of sources• Challenged assumptions by questioning current practices and direction• Demonstrated determination to achieve business goals despite opposition• Focused attention of self and others on key objectives and tasks• Displayed personal commitment to do whatever it takes.

Warwick Then Northampton Then Solihull

•Transformed the business processes through a phase of high level design (19 ARIS processes) with a team of 15 over a 3 month period whilst capturing the scale of the impact on the business of the change and a phase of Detailed Design (30 Functional Specifications) with a team of 20 between the UK and India over a 3 month period.o Designed validated data capture capability that has lead to rich availability and quality of data being produced, unlocking a number of previously hidden performance issues.o Developed To be processes that demonstrably drive real value and improve our safety, customer and operational performance. This is measured through appropriate KPI's, change impact assessments and stakeholder feedback. •Planned and Delivered concurrent classroom based Web Application training sessions to circa 300 Customer Services users through a virtual team of 10 over a 10 week window.o The Web Application provides a real time view of where field engineers are so work is dispatched more efficiently reducing fuel and travelling distances with associated benefits so far achieving £400k.o Provided sensitive Analysis around Data Privacy to support TU discussions and Implement the MI Strategy and Approach as signed off by Senior Management.•Established the complex Asset Management Functional Specification updates required through impact assessing proposed change requests.o Re-designed complex fundamental SAP functionality. •Pioneered Stakeholder engagement in the UK and US for Network Analysis to support the centralisation of Network Analysis in the US and review process elements between both to support the development of an aligned approach to Network Analysiso Prepared and facilitated user requirements workshops with both UK and US expert Gas Distribution business users to support developing the Network Analysis suite of market questions for the procurement process.

Warwick

- Provided expert support in respect of existing regulatory/asset information systems & processes and future developments. Ensured business requirements were reflected in systems data specifications. - Contributed in the development of asset information strategy including identification of existing and future leading practices (PAS55)- Analysed and interpreted information in order to provide insight into Network performance and asset information. Provided support in relation to investment decisions and financial regulation.- Prepared business cases and business models (e.g. running a Day In the Life Of (DILO) time sheeting exercise) ensuring confident projections and delivery of benefits, including cost, quality and timescales- Conducted process efficiency analysis to identify improvement opportunities- Engineered improvement opportunities through audit/review of, policies, procedures, performance monitors and targets- Enforced the Information Management Framework and data standards- Formulated the delivery of information improvement plans and implementation of new systems and processes

Cyber Security

Master Of Science (Msc), Information Systems, Pass

The course involved modules such as Artificial Intelligence where an introduction was given to fuzzy logic, genetic algorithms, neural.

Master Of Arts (M.A.), Philosophy And International Relations, 2:2

Optional courses taken included Computing and Formal Logic. Final year honours subjects included Ethics of the Environment, Development &.

Hnc, Social Sciences, Pass

Main subjects taken include Criminology (merit), Analysing the British Political System (merit), Analysis and Research of Selected Topics.