Manahil Huda Email and Phone Number
I help transform services to be simple, easy and efficient. Researching with people to understand their needs, pain-points and behavior is something I am truly passionate about. I also love teaching others about design through courses and workshops. I recently acquired a Master's degree in Product Service Systems Design (PSSD) form Politecnico di Milano, Milan, Italy, where my learning was focused towards service design, systemic design and design for social & public innovation.I have 7+ years of work experience as a service designer and researcher in complex projects within various contexts including Canada, Italy, Morocco, Turkey and Pakistan. My work experience includes numerous service design and UX research projects from diverse fields such as fintech, mobility, healthcare, agritech and edtech. I have also taught various design courses at universities in Pakistan and Morocco. My design and teaching efforts have been acknowledged by multiple awards.I am intrigued with how service and systems design can impact lives, from an individual all the way to a whole society. I want to acquire the skill to positively influence the lives of people and the contexts that they live in by combining service design with systemic design and participatory design.Email: manahilhuda95@gmail.comPortfolio website: manahilhuda.com (password protected because of project NDAs, contact me for the password)
Habib University
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Assitant Director- Institute Of Design, Entrepreneurship And Leadership (Ideal)Habib UniversityPakistan -
LecturerAl Akhawayn University Aug 2024 - PresentMoroccoTeaching one graduate course and three undergraduate courses to a total of 75 students. Courses are about human-centered design & design thinking, sustainable design and design history.Contributing to the development of the design curriculum at both undergraduate and graduate level at the university. -
Student Collaborator (Part-Time Work)Politecnico Di Milano Apr 2024 - Jun 2024Milan, Lombardy, Italy• Mapped the topics and design methods taught in each course within the Master's in Product Service System Design (PSSD) within one timeline to analyse connections and have an overview of the whole curriculum.• Mapped the current team-building activities held in different studios within PSSD and facilitated meetings/discussions on how the team-building activities could be enhanced in each course.• Planned and managed the PSSD tours (spring 2024 edition) to three different companies. The tour is designed for students to meet design practitioners working at different companies/agencies in Milan to understand what real-world design roles and projects can be like and how service design/interaction design can bring value within different industries and sectors. -
Service Design InternPolimi Desis Lab Jan 2024 - Jun 2024Milan, Lombardy, Italy• Involved in various service design and research projects at the lab, as part of a compulsory internship to graduate from the master’s at Politecnico di Milano.• Interviewed service design academics and professionals from different parts of the world including Europe, North America, Asia and Africa for the project ‘Service Design Identities’. The aim of the project is to evaluate the presence and evolution of service design pedagogy and professional practice around the globe.• Conducted case-study analysis for the project ‘UNSEE’ which aims to find real world examples of how systemic design and speculative design are impacting service design practice. (https://www.linkedin.com/company/unsee-polimi/) -
Lecturer - Communication And DesignHabib University Aug 2020 - Jul 2022Karāchi, Sindh, PakistanOffered various courses on design within the Communication and Design department (CND) and through the Playground (the centre for transdisciplinarity, design and innovation at Habib University). I am also actively involved in the development of the curriculum of the CND undergraduate program.Courses designed and taught:-Design, Technology and Society (2 cr seminar)-Research in Design (3 cr seminar + studio)-Systemic Design (4 cr studio)-Designing Sustainable Artefacts (4 cr seminar + studio)-UX Design (3 cr seminar + studio)-Intro to Service Design (4 cr seminar + studio)-TransDesign Practicum (4 cr seminar + studio)Syllabi Co-designed:-Materials and Practices (4 cr studio)-Ideation and Processes (4 cr studio)-Designing for Interactions (4 cr studio + lab)Other Engagements:-Representative of CND in the Faculty Senate at Habib University-Member of the Faculty Advisory Board of Tezhib: Habib University's Undergraduate Research Journal-Member of the hiring committee of CND from August 2020 to July 2021-Member of the working group on designing computing & technology courses for social science students -
Dean'S FellowHabib University Aug 2020 - Jul 2022Karāchi, Sindh, PakistanThe Dean's Fellowship is a prestigious award which is given to young academics to enable them to have teaching experience and mentorship to apply for terminal degrees. This fellowship is given to applicants who want to pursue a career in academia. I was the very first Dean's Fellow at Habib University, and was given the room to explore as a researcher and academic through the freedom to design various courses for students from different disciplines and also through mentorship from senior faculty & leadership at the university. -
Playground AssociateHabib University Aug 2020 - Dec 2020Karāchi, Sindh, PakistanThe Playground is the centre for transdisciplinarity, design and innovation at Habib University. As an Associate, I organised and conducted workshops, seminars and panel discussions onvarious topics within the realm of design. Highlighted work includes organizing and moderating a panel discussion on the evolving design education in Pakistan, giving lectures on topics such as practicing as a designer in Pakistan and design research, and also helping compile and design a report publication on a design research project on women and mobility (Her City & Her Stories). -
Visiting Faculty - Service DesignIndus Valley School Of Art And Architecture (Ivs) Jan 2020 - Jun 2020Karāchi, Sindh, PakistanI taught a 3 credit hour course called Service Design taught to 4th year undergraduate students of Communication Design at IVS with a co-instructor. I have also taught this course during the spring semester of 2019. The students work in groups with real clients and apply service design tools & methodologies such as stakeholder mapping, conducting interviews, service blueprinting, creating 'How Might We' statements, co-creative ideation, prototyping and testing to improve the service experience for their client’s customers and internal stakeholders of the business. Some of my students had socially responsible projects with clients such as Dar-ul-Sukun Old Age Home and the Ziauddin Speech Therapy Center. A portion of each class was dedicated to each group of students presenting the work they did for the client in the previous week to the rest of their class-mates, so that the students learn not only from their projects but from their peers as well. -
Design Research LeadRadical Disruption Jan 2020 - Apr 2020KarachiAt Radical I was leading design research for various projects and was also actively involved in their strategy and UX design. My responsibilities included making pitches and proposals, scoping & planning UX design projects and executing them. In this process, my team and I conducted the research including extensive secondary research and primary research using methods such as interviews, observations and contextual inquiry. The research was then translated into strategy including detailed business models, innovation roadmaps, feature sets, information architecture (IA), wireframes & prototypes etc. I was also responsible for conducting UX audits and doing usability testing.Highlighted projects include research & strategy for female inclusion within a personal finance manager called Hysab Kytab, IA and UX design for an overall equiment effectiveness (OEE) dashboard and UX design for an equipment supply need dashboard for hospitals during Covid-19. -
Ux Design ConsultantBykea Oct 2019 - Dec 2019Karachi, PakistanMy work here involved conducting a UX heuristic audit of the current Bykea application, conducting research with users, drivers and other stakeholders about their pain-points and suggestions for current and new features, making low fidelity and high fidelity wireframes of new concepts for the product, creating UI designs and interactive prototypes, conducting user testing through those prototypes and improving UX based on the feedback from existing and potential users of the app.I primarily worked on the research & design for Bykea Cash. Other aspects that I covered included the Ride Booking and Mart features, and the homescreens for the consumer app and the driver app. -
DesignerDesignist Jan 2018 - Aug 2019Karachi, PakistanMy key responsibilities here included planning & executing Service Design, Product/Packaging Design and Systemic Design projects. This included project scoping, planning & preparation of research, human-centered-design research, research synthesis, conducting co-creative ideation, sketching product/idea concepts, writing research reports and the presentation of research & design projects to clients.I was also involved in delivering workshops & lectures in-house and externally and representing Designist at various platforms such as UX Pakistan Conference 2018 and UX Camp Quetta 2018.Highlighted Projects:-Service design with 3 other colleagues for the Pediatric Outpatient-Clinic with the Aga Khan Hospital, Karachi (http://designist.io/projects/pediatric-outpatient-consulting-clinic/)-UI/UX Audit with 2 other colleagues for Engro Rahbar Platform (http://designist.io/projects/engro-rahbar/)-Service Design with 3 other colleagues for Pakistan's largest co-working space: Colabs, Lahore (http://designist.io/projects/co-labs/)-Packaging design with 1 other colleague for Pakistan's first locally manufactured 3D printer: Objexyz, Karachi (http://designist.io/projects/objexyz/)-User Research with 1 other colleague for an onboard-courier company: Xoopr, Karachi-Project Lead with 5 student interns, Ridehailing in Karachi- A Systemic Design Inquiry-Low-cost water filtration unit for the masses, with MyWater -
Visiting Faculty - Service DesignIndus Valley School Of Art And Architecture (Ivs) Jan 2019 - May 2019Karachi, PakistanI taught this course during the spring semester of 2019. The students work in groups with real clients and apply service design tools & methodologies such as stakeholder mapping, planning design research & conducting interviews, service blueprinting, creating 'How Might We' statements, co-creative ideation, prototyping and testing to improve the service experience for their client’s customers and internal stakeholders of the business. Three groups from the class worked with various restaurants while one worked with a pet clinic, another with a print/stationery shop and one with a printing press. Each class is dedicated to each group of students presenting the work they did for the client in the previous week to the rest of their class-mates, so that the students learn not only from their projects but from their peers as well. -
Product DesignerHerbot Jan 2018 - Mar 2018Karachi, PakistanWorked as a freelance product and graphic designer with Herbot for two and a half months. It is a startup based in the US, and I was remotely designing indoor hydroponic units for them with a colleague. We were responsible for conducting competitor analysis and researching case-studies, making sketches, getting approval from the Herbot team, 3-D modelling the final designs, and making technical drawings of them. I also worked on the labels of their products as well as ideas and graphics for their Kickstarter campaign and their social media.
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Graphic Designer & IllustratorDigihawks Sep 2017 - Dec 2017Islamabad, PakistanResponsibilities included illustration for different social media posts and visual content for web, designing social media strategies and web & print design for various clients including brochures, menus etc.
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Graphic DesignerAlooclan Jan 2017 - Mar 2017Islamabad, PakistanResponsibilities included coming up with content ideas, planning and designing social media posts for the clients I had been assigned by AlooClan. I primarily worked for the social media for a healthcare brand in this position.
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Design InternScirobot Jun 2016 - Aug 2016Ankara, TurkeyBrainstorming & refining ideas for robots that assist Alzheimer's patients in doing exercise and being active mentally and physically. In this project, along with my multidisciplinary team of fellow internees, I conducted literature search about Alzhiemer's patients and the plight of their care-givers. Various case-studies of previous design interventions done for facilitating such patients and their caregivers were found. Based on this research personas and usage scenarios were developed. Brainstorming sessions with other fellow internees led to various robot design concepts which not only facilitate & engage the patient but also keep the caregiver informed about the patient's progress through a companion mobile app. I worked on the wireframes and UX of the app and made some prototypes. I was also involved in the logo design and social media strategy for the company.
Manahil Huda Skills
Manahil Huda Education Details
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100% With Distinction (110/110 Cum Laude) -
Thinking In Systems (Systemic Design) -
Cgpa 3.56/4 -
Industrial And Product Design
Frequently Asked Questions about Manahil Huda
What company does Manahil Huda work for?
Manahil Huda works for Habib University
What is Manahil Huda's role at the current company?
Manahil Huda's current role is Assitant Director- Institute of Design, Entrepreneurship and Leadership (IDEAL).
What schools did Manahil Huda attend?
Manahil Huda attended Politecnico Di Milano, Habib University, National University Of Science And Technology, Orta Doğu Teknik Üniversitesi / Middle East Technical University.
What skills is Manahil Huda known for?
Manahil Huda has skills like Leadership, Customer Experience, Systems Design, Service Design, Invision, Sketching, Interviewing, Wireframing, Graphic Design, User Experience, Microsoft Powerpoint, Usability Testing.
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