Manal Almarshoud Email & Phone Number

Riyadh, Sa

Riyadh, Sa

المملكة العربية

Transaction Monitoring & Reportinguu

Riyadh, Saudi Arabia

-Collaborating with other branch and district managers of Alinma Bank to set reasonable sales and/or retail goals.-Collaborating with district manager to set performance standards that may be based on financial and operational goals and required compliance with Alinma Bank internal policies, procedures, and regulations and adherence to Saudi Kingdom laws.-Conducting regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; -Providing guidance and leadership to enable staff to meet branch goals and objectives.-Identifying training needs and opportunities as well as developing and implementing a plan for meeting those needs.-Maintaining and developing positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.-Participating in community activities to promote the organization and to build attractive bank brand.-Collaborating with other managers and district managers regarding advertising, marketing, and growth campaigns.-Assisting with start-up, development, and growth of new branches as needed.

Riyadh, Saudi Arabia

-Oversee and assess customer service staff activities, and provide them with regular performance-related feedback.-Strategize and monitor the daily activities of customer service operations.-Assist customer service staff with duties where required.-Train staff in areas of customer service and company policies.-Manage cashier coverage and customer flow to ensure proficient customer service.-Monitor and authenticate returns, exchanges, and voids.-Investigate and solve customer service complaints.-Assist with the development and implementation of service policies, and explain these to staff and customers.-Maintain documentation pertaining to customer service department activities.-Design and administer training programs.-Provide expertise in development design.-Identify training needs and provide recommendations on programs and activities.-Guide managers and supervisors in developing training skills.-Deliver training programs.-Conduct staff training.-Maintain records and provide participants with feedback.

-Process loan applications and review credit reports to determine loan eligibility.-Prepare reports on financial activities within an organization, such as prepare balance sheets, income statements, and cash flow projections.-Recommend investment strategies based on an individual’s needs and risk tolerance.-Provide customer service by answer questions about products and services offered by the bank.-Enforce banking regulations and procedures to maintain security and ensure compliance with federal laws.-Manage a team of tellers and other support staff to ensure efficient operation of the branch office.-Maintain accurate records of customer transactions in order to ensure that the company complies with kingdom regulations regarding money laundering and fraud prevention.-Process checks and other transactions in accordance with bank policies and procedures.-Handle cash deposits and withdrawals for customers.

-Identify and assess areas of significant business risk.-Implement best audit and business practices in line with applicable internal audit statements.-Manage resources and audit assignments.-Identify and reduce all business and financial risks through effective implementation and monitoring of controls.-Develop, implement and maintain internal audit policies and procedures in accordance with local and international best practice.-Compile and implement the annual Internal Audit plan.-Conduct ad hoc investigations into identified or reported risks.-Oversee risk-based audits covering operational and financial processes.-Ensure complete, accurate and timely audit information is reported to Management and/or Risk Committees.-Overall supervision of planned annual audits.

-Receive checks, money, debit and credit payments from clients.-Solve any issues that pertain to the transactions.-Answer all accounts- and banking-related inquiries.-Follow company procedures to count and manage all the funds they receive from customers.-Build and maintain customer relations by providing high-quality services.-Use the provided electronics to document all transactions they conduct during their shift.-Reconcile all transactions at the end of their shift.