Manal N. Email and Phone Number

create a User Manual for the Customer services Agent, the User Manual contains all information in detail about all systems that the agent needs to use it, it helps new agent to have full knowledge of working with systems.- Monthly Evaluating the Customers service Agents.- Daily auditor for the agents, with taking considerations of the company polices. - Personal Training for the agent, instead of the agent weakness, to improve it.- Preparing and implementing quality control policies… Show more create a User Manual for the Customer services Agent, the User Manual contains all information in detail about all systems that the agent needs to use it, it helps new agent to have full knowledge of working with systems.- Monthly Evaluating the Customers service Agents.- Daily auditor for the agents, with taking considerations of the company polices. - Personal Training for the agent, instead of the agent weakness, to improve it.- Preparing and implementing quality control policies and procedures.- Performing routine inspections and quality teste.- Document quality assurance activities and create audit reports.- Identifying and resolving workflow and customer issues.- Ensure that standards are observed.- Make recommendations for improvement. Show less

Creative planning: Brainstorming and choosing marketing ideas for future campaigns and projects.- Program management: Leading, planning, and streamlining ongoing marketing initiatives.- Campaign management: Creating a unified marketing experience through careful marketing campaign strategy and execution

Plan and direct public relations programs designed to create and maintain a favorable public image for the client.- Work with advertisers for timely and useable ad submissions.- Promote products and services through public relations initiatives.- Develop marketing communications campaigns.- Identify, develop and execute communications strategy for key media contacts and customer references. Prepare agendas- Help to clarify the organization’s point of view to their main… Show more Plan and direct public relations programs designed to create and maintain a favorable public image for the client.- Work with advertisers for timely and useable ad submissions.- Promote products and services through public relations initiatives.- Develop marketing communications campaigns.- Identify, develop and execute communications strategy for key media contacts and customer references. Prepare agendas- Help to clarify the organization’s point of view to their main constituency. Show less

Senior Client Advisor / Advertising, PR & Events Officer – Aegis Mena Company - Market the company's products and services to consumers and business customers.- Coordination of advertising campaigns- Represent customers in all social media channels and marketing research.- Responsible for marketing channel content (Instagram - Facebook - Snapchat - twitter)- Write and distribute Press Releases.- Coordinate with bloggers, influencers and visual media support clients… Show more Senior Client Advisor / Advertising, PR & Events Officer – Aegis Mena Company - Market the company's products and services to consumers and business customers.- Coordination of advertising campaigns- Represent customers in all social media channels and marketing research.- Responsible for marketing channel content (Instagram - Facebook - Snapchat - twitter)- Write and distribute Press Releases.- Coordinate with bloggers, influencers and visual media support clients marketing plan. Show less

Administrative Assistant – Baraiem Al Tawheed Nursery (Sept 2012 – July 2015) - Student Registration- Customer Service- Team leader and School Activity Organizer

Administrative Assistant – Winners International Company (April 2010 – March 2012) - Data entry, setting business meeting agendas, sending memos, accepting visitors, reviewing reports.- Call Center agent

Executive Secretary – The Municipal Council Kuwait (Dr. Mona Boresly) (2007 – 2008) - Administrative, organizational assistant and data entry.- Setting business meetings and agendas.- Organize office procedures, reviewing incoming reports and accepting visitors.- Call Center Agent

Receptionist & Telemarketer – Emirates Springs Company (May 2006 – November 2006)- Administrative assistant, - Reviewing incoming reports.- Call Center Agent.

Telemarketer – The Financial Market of Kuwait (January 2005 – June 2005) - Call Center Agent.- Stock Sales representatives