Manal M. Email & Phone Number

At Ahli United Bank, my role as Head of Customer Excellence & Change Management is guided by a mission to foster customer centricity within Bahrain's largest Retail Islamic Bank. Leveraging credentials like CSSGB and CMA, I lead transformative initiatives that resonate with our environmental, social, and governance (ESG) values. Our team's efforts have been instrumental in integrating technology in our solutions, enhancing our customer deliverables, and driving digital transformation.With a strategic focus on marketing management and customer experience, I have directed marketing strategy, automation, and the voice of the customer both internally and externally. These initiatives, combined with my expertise in change management, contribute to a culture of excellence and continuous improvement. They are the cornerstone of our approach to creating value propositions and fostering partnerships that elevate the banking experience for our clients.

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  University Of Bahrain

  Bachelor'S Degree