Manali Patel Email & Phone Number

Remote

Edmonton, Alberta, Canada

Manage the calendar for office staff of 10 employees.• Submit and file timesheets for all employees.• Oversee client databases and update client information.• Generate weekly reports on business performance to share with relevant teams.• Oversee expense reports and make budget adjustments to decrease costs by 10%.• Answer phone calls and respond to client inquiries.• Perform other related administrative duties, including writing letters, memos, creating templates, filing, and coordinating mail outs

Canada

Handle a high volume of inbound calls / outbound calls Process customer donationsProvide exceptional customer service with empathyUpdate databases accuratelyAssist customers with questions and concerns

Canada

• Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.• Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.• Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well. • Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.

Mississauga, Ontario, Canada

India

● Install, upgrade, support, and troubleshoot Windows 10 Microsoft Office and other authorized desktop applications.● Install, upgrade, support, and troubleshoot printers, computer hardware, and other authorized peripheral equipment.● Remote support through Team Viewer remote desktop to solve Windows and Software issues. ● Identify requirements of equipment and parts to support faulty Desktops, laptops, and servers.● Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client that has authorized access to the network.● Develop trends by monitoring and analyzing incoming calls, problems, and support requests.● Troubleshooting network connectivity in a LAN/WAN environment.● Creating, Prioritising, and Resolving tickets using Ticketing tools.● Coordinating with vendors for repair and replacing the hardware coponents

Savli, Gujarat, India

Junior It Analyst, Information Technology

Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems Troubleshoot and problem.

Bachelor'S Degree, Electronics And Communications