Upon Request.

Role responsibilities include but are not limited to:• Assist with installation, maintenance, troubleshooting and repair of data communications circuits and equipment for the purpose of maintaining safe and effective office and parking facility operation.• Conducts fault isolation and repair of work stations throughout the Authority, to include file server disk subsystems, file server computer and LAN communication hardware.• Diagnose/Repair Equipment including workstations, point of sale terminals using hardware and software diagnostic tools for the purpose of determining appropriate actions.• Install/Configure software as needed for the purpose of maintaining safe and effective office and parking facility operation.• Install/Maintain network cabling and network as required.• Installs and upgrades computers and peripherals throughout the Authority.• Relocate computer hardware, peripherals and equipment as needed for the purpose of maintaining safe and effective district and site operation.• Installs test vendor issued patches and service pack as they come available while following the authority’s policies and procedures.• Performs others duties as required.

• Traveled cross the Canada for security system audit to independent investor broker.• Write an audit report after every visit and send the report to license renewal department.• Created, managed, and supported thousands of Exchange objects such as distribution lists and other managed Exchange objects.• Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling.• Lowered spam by 90% using firewall filtering with real-time spam black lists for incoming email by installing, configuring, and using Barracauda Networks Spam and Firewall Software.• Installed, Configured and troubleshoot applications issues onsite and remote location by using LogMeIn, TeamViewer and GoToAssist.

• Worked in a largely unsupervised position and provided on-site support for computers and printers, and network hardware.• Travel one school to another according to the service request. (Sometimes traveled 4/5 school in a day).• Install, configure smart devices such as smartphones, pads, printers, and smart-boards.• Managed Anti-Virus Endpoint Protection for End Users and Servers. • Tracked all the issues through HEAT tracking and ticketing system.

• Deploying, Administering and Maintaining SCCM infrastructure.• Assessment and optimization of the LAN/WAN networks, through network monitoring, statistics, and daily health checks.• Configuring, managing and Troubleshooting Cisco Router, Switches, Access Points and Firewall.• Managing and Maintaining network issues with a PowerShell script.• Network performance evaluation, monitoring, and optimization.• Hyper-V operating system installations and configurations • Provided level 2 support to internal and external users.

• Provide looping to retain connectivity, in case of any major physical media breakdowns.• Configuration and maintenance of Watch guard firewalls and VPNs.• Perform preventive maintenance including checking for servers, workstations, printers, and other peripherals.• Manage and Maintain Active Directory, SQL Server, and VMware.• Administered Windows Server with Active Directory internet, email accounts, backup, anti-virus, and security system.

• Performed 1000+ workstations upgrade from windows XP to windows 7 by using SCCM.• Maintained 99% SLA satisfaction with management and end users• Created and Optimized Microsoft Group Policies for best end user experience • Proven experience in hardware, software and network troubleshooting, PC assembly, system integration. • Cisco switch and router maintenance and troubleshooting.

Upon Request.

Upon Request.

Upon Request.

Upon Request.