● Quickly worked up the ranks to the role of Manager after being hired as an associate in 12 months.● Worked with the consulting and operating teams to improve overall user experience● Recruited and managed a team of 7 people. ● Managed multiple Fortune 500 clients across 6 different time zones. ● Reduced company costs by 15% and increased efficiency by 10% through migration of Zendesk from an internal platform● Developed and implemented new internal training schedules for new recruits to enable them to engage clients and start contributing faster. ● Key achievements: Consistently outperformed in all KPI’s and received senior management recognition for being the highest performer in Q4 2017

● Managed daily operations including order management and logistics● Designed online back-end infrastructure and worked with programmers to realize the vision● Set up the end-to-end supply chain, to ensure on-time deliveries and achieved a 90% on-time delivery success rate● Through networking developed a chain of 37 suppliers, cataloging over 20,000 products ● Innovated an order placement feature which allowed customers to place orders on a phone call by interacting with an IVR system

● Conceptualized and developed products (Flavored Vinegar & Gherkins) for the Indian retail and foodservice market ● Involved in flavor development, market testing and final selection of the product● Design of the product bottle, labels and other branding artifacts ● Helped plan the mass production layout for the product at the factory for an output of 10 million jars annually● Set up distributor chain nationally for Food Service, Modern Trade and General Trade● Developed product with sister company (Flavored Vinegar & Gherkins) for Hugo Reitzel India