Responsible for project management & delivery activities, consisting of Project scope Statement, Develop Project Management Plan, Direct and manage Project Execution, Monitor and Control Project Work, Integrated Change Control and close project management processes in the domain of Technical ServicesExposed to all phases of SDLC and STLC and Involved in writing Functional, Integration and System Test cases Manage guidance on the projects and its requirements to the clients over the technology, processes and applications while updating them on the regular project related developmentsEnsure total adherence to SLAs/KPIs defined for service levels to the customers with focused implementation of process improvements and best practices within support area.Designing the solution around the product and delivery to the client according to the business requirementsMaintain in depth interaction with the client across various functional areas to comprehend and resolve apprehensions/issues rose relating to project delivery and its functional prowess Providing technical leadership for analyzing and resolving service requestsEnsure clients issues are promptly resolved in a timely and professional manner and pass them to correct channelsEfficiently manage entire day-to-day activities covering wide functional areas include designing & developing the workflow program, debugging and troubleshooting of the application