360 Digital & Marketing Consultant

- Conception, development and support for over 300 clients in London and Dubai.- Working with the rest of the client team, help define scope and recommended approach for major digital projects for clients.- Play an advisory role on client engagements, serving as a digital strategy advisor to both account leads (internal) and clients (external).- Serve as thought leader in aligning digital marketing strategy with a client’s business goals and objectives.- Working with the leaders of the client team, help convince clients of the value of digital marketing services to their business – help them define needs and potential solutions.- Help guide clients in defining their digital vision.- Where necessary, help structure and present recommendations to senior client leadership for approval- Codify and publish formal frameworks and methodologies for digital assignments- Serve as a resource for creative teams in the development of insight driven digital strategies from opportunity identification through to experience definition.

• Working on building a solid Digital Arm, with Web, Mobile and Social Media.• Implementation of Digital campaigns• Seamless integration of Digital solutions to Offline Marketing • Managing clients like : National Bonds, Pioneer, Samsung, HP for all their Digital Online Needs.• Proposing new solutions and new campaigns for both current clients and new business.

- Managing projects for all sorts of Online Clients- Creating Breifs and Scope of Works for websites with successful ROI models.- Triskom, FCI, Jasper, Samsung, Greythorn are a few of the clients I was handling.

- Head Trainer for VSNL UK process and Calling Cards.- Working with their Call Center to set-up process from technical to training- Training full process to Agents, TL's Quality, Team Managers to BPO in Hyderabad / Pune- Training of Telecom structure and Complaints to Managers and fellow Customer Service staff in HQ.

- Project management of clients and their websites.- Company objectives is to design websites and execute them for purpose of ROI.- Worked on clients E.g Samsung to Entrepreneurs.

- Worked on multi-national Company Contracts, primary British Telecom Internet, as a Project Leader.- Roles Taken as a Project Leader: Training, Statistical Reports (Agents/TL), shift timings, Agent Handling.- Provided Email Support to BT Mail, Handbag, Yahoo etc.- Acquired knowledge to fully cope with the new E-mail telephone systems (BT Easicom and Amstrad E-mailer)- Trained and Tested on both E-mail and Telephone support, passed certification.

- Assisted to close contracts with Companies including Halifax Equitable, Friends Provident, and Whitebread.- Helped the team and colleagues, whenever possible through extensive Training programs.- Ability to control temperament of customers and their support issues.

- Support for Playstation Console- Night Support for PS Console- Training and Support for staff