- Led the quarterly Program Increment Planning meetings end to end to level set the vision and strategy along with prioritizing and continuous improvement of the business processes.- Led the development team, defined and prioritized features, and represented customer needs to deliver valuable and aligned product increments.- Interacted with users to understand the business requirements and developing functional and technical specifications for various tasks involving object modifications, developing new objects, customizing delivered interfaces/reports, and developing new interfaces and reports- Partnered with Sales and marketing team to analyze their business requirements and created Case management use case documentation for implementation of new Service cloud system in Salesforce- Proficient in setting up Sales process on Account, Opportunities, Lead and contact objects- Configure and customize Sales Cloud and Service Cloud objects like cases, entitlements, and knowledge articles- Worked on the end-to-end integration of Salesforce Sales Cloud to DocuSign involving the installation and configuration and integrating with Nintex to send out documents for e-signatures.- Worked on gathering requirements for Salesforce to Marketo integration for bi-directional synchronization for Account, Contacts, Opportunities, Campaign and Campaign members objects- Create reports and dashboards for management and end-users- Experience in working with Salesforce Query Languages (SOQL, SOSL), and writing selective queries for best optimization- Experience working with the development team and implementing Wave Apps, Datasets, Lenses, and Dashboards in Einstein Analytics

- Led and End-to-End transformation to turn around and successfully implement new Sales and Marketing cloud solution in the European region- Interacted with users to understand the business requirements and developing functional and technical specifications for various tasks involving object modifications, developing new objects, customizing delivered interfaces/reports, and developing new interfaces and reports- Created reports and dashboards to help the sales team track their performance and identify areas for improvement- Integrated iCIMS recruiting solution with Sales Cloud that helped to reduce the cost per hire by 30% with unified recruiting approach across the whole of Europe- Implementing test automation using HP UFT tool for vanilla processes as well as customizations- Developed data conversion program to convert data from legacy system/excel data dump using data loader

- Responsible for implementation of Salesforce Sales Cloud and Marketing Cloud by executing acquisition integration efforts to migrate data, systems, and business processes applications.- Coordinated with HR, IT and Finance to model business functions, processes, and workflows- Prepared fit-gap analysis documents module-wise and was a part of the Keep-Drop analysis team- Created SIT plan for Core-HR modules with special focus on Talent Acquisition Manager- Developed integrations using integration broker and web-services- Verified functional UTP and confirmed functional UTR

- Worked on the project of migrating exiting payroll vendor to ADP which involved customization and creation of new SQR’s and peoplecode- Involved in doing impact analysis, interpreted functional documentation to technical documentation on regular basis for every change required and to be implemented- Developed SQR reports and interfaces, which have data of new hires and changes to certain HR/Payroll data & to generate flat files to be sent for third party- Provided production support to Time and Labor and Core HR with a quick turnaround for critical payroll issues and documented the root cause analysis

- Build interface between PeopleSoft ESA and PPWI using People tools technology like Application Engine and Component Interface- Involved in Customizations as per the client’s requirements, which includes creating new fields, Records/sub records, pages, menus, Application engines and SQR