Manan Patel Email & Phone Number

Burlington, Ontario, Canada

Burlington, Ontario, Canada

Burlington, Ontario, Canada

• Support business customers with configuration of operating system, computer equipment, network cards, modems, routers and other related products.• Handle business customer escalations including managerial escalations and office of the president inquiries, over the phone and through email. • Modernized internal processes and procedures used to troubleshoot Cogeco products.• Assist colleagues on a daily basis with internal tools • Use of Remedy tools to track, trend and validate potential problems and outages.• Assist field technicians on site over the phone to diagnose problems further and provision appliances.

Burlington, Ontario, Canada

• Subject Matter Expert (SME) of CMS Tool.• Over the course of this special assignment, I encouraged continuous improvement by supporting the in-depth analysis of performance data in order to improve user experience.• Partnered with cross-functional staff to collect data, pinpoint trends and translate statistical reports into procedural recommendations. • Generated master tickets using JIRA and assigned to varies internal departments.

Burlington, Ontario

• In this challenging role, answered calls from residential customers of Cogeco Connexion that were having service issues with internet, phone and cable products.• Quickly learned the value of soft skills and mastered how to adjust to multiple personalities and knowledge levels that I came across on a daily basis.• Provision modems/routers and troubleshoot WiFi range issues, TV set-top boxes and VoIP lines within customers’ homes.• Promoted from Residential to Business Support• High customer satisfaction rating and 90% first call resolution.

Brampton, Ontario, Canada

• Built a nationally recognized musical presence through a strong referral network - and after social media - with large contributions to the non-profit arts community.• Coordinate performances with wedding vendors, event organizers and celebrity artists with audiences up to 53K.• Well-versed with client relations, including negotiations and contracts, positive customer relations and de-escalation in hostile environments.• Strict coordination of timelines and budgets.• Through social media, generated over 7M organic views from trending content• Highlight performances: opening for Russell Peters, Raptors Half-Time, Lilly Singh video shoot, Manj Muzik (RDB) music videos, William Osler Healthcare galas, TD Gala, Olympic charity golf fund-raiser.

Melbourne, Ontario

Store consists of: LCBO Agency Store, The Beer Store Retail Partner, Canada Post RPO, and Convenience Store.• Drove 300% increase of annual grocery revenue over 4 years ($300K) through strategic promotions, improved product delivery and availability, and improved customer service• Funnelled customer inquiries from phone to social channels for faster responses and to adapt to changing demographics• Active social media advertising to impulse different types of celebration and promoting our variety of product categories• Merchandising — acquire new products taking into consideration local preferences. Implement new services to consumers such as fishing bait, new release movie rentals, trendy sunglasses and soft serve ice cream. Reduce inventories of slow-moving items through special discounts, clearance and returns.• Managed all enterprise vendor relationships cross-product — grocery, alcohol, movie/entertainment and Canada Post.• Supervisor of all customer service staff – responsible for hiring, training, coaching and leveraging the unique talents of each individual. • Performed all day-to-day operations

Oakville, Ontario

• Designed 20-25 clothing proofs per day for clients.• Responsible for creating original artwork. • Managed a team of 5 employees who assisted with specific proofs• Developed pre-press and web materials.• Extensive understanding of design procedures for screen print, heat transfer materials, embroidery threads and tackle twills. • Branding of Tim Hortons Roll-Up The Rim campaign, clothing printed nationwide. Canadian Cancer Society Marathon campaign, clothing and promo items printed for volunteers, participants, and general public. Corporate apparel for Bombardier per branding guidelines.

Diploma, Business Marketing

High School Diploma