Manan Patel Email & Phone Number

Burlington, Ontario, Canada

Burlington, Ontario, Canada

Burlington, Ontario, Canada

• Support business customers with configuration of operating system, computer equipment, network cards, modems, routers and other related products.
• Handle business customer escalations including managerial escalations and office of the president inquiries, over the phone and through email.
• Modernized internal processes and procedures used to troubleshoot Cogeco products.
• Assist colleagues on a daily basis with internal tools
• Use of Remedy tools to track, trend and validate potential problems and outages.
• Assist field technicians on site over the phone to diagnose problems further and provision appliances.

Burlington, Ontario, Canada

• Subject Matter Expert (SME) of CMS Tool.
• Over the course of this special assignment, I encouraged continuous improvement by supporting the in-depth analysis of performance data in order to improve user experience.
• Partnered with cross-functional staff to collect data, pinpoint trends and translate statistical reports into procedural recommendations.
• Generated master tickets using JIRA and assigned to varies internal departments.

Burlington, Ontario

• In this challenging role, answered calls from residential customers of Cogeco Connexion that were having service issues with internet, phone and cable products.
• Quickly learned the value of soft skills and mastered how to adjust to multiple personalities and knowledge levels that I came across on a daily basis.
• Provision modems/routers and troubleshoot WiFi range issues, TV set-top boxes and VoIP lines within customers’ homes.
• Promoted from Residential to Business Support
• High customer satisfaction rating and 90% first call resolution.

Brampton, Ontario, Canada

• Built a nationally recognized musical presence through a strong referral network - and after social media - with large contributions to the non-profit arts community.
• Coordinate performances with wedding vendors, event organizers and celebrity artists with audiences up to 53K.
• Well-versed with client relations, including negotiations and contracts, positive customer relations and de-escalation in hostile environments.
• Strict coordination of timelines and budgets.
• Through social media, generated over 7M organic views from trending content
• Highlight performances: opening for Russell Peters, Raptors Half-Time, Lilly Singh video shoot, Manj Muzik (RDB) music videos, William Osler Healthcare galas, TD Gala, Olympic charity golf fund-raiser.

Melbourne, Ontario

• Store consists of: LCBO Agency Store, The Beer Store Retail Partner, Canada Post RPO, and Convenience Store.
• Drove 300% increase of annual grocery revenue over 4 years ($300K) through strategic promotions, improved product delivery and availability, and improved customer service
• Funnelled customer inquiries from phone to social channels for faster responses and to adapt to changing demographics
• Active social media advertising to impulse different types of celebration and promoting our variety of product categories
• Merchandising — acquire new products taking into consideration local preferences. Implement new services to consumers such as fishing bait, new release movie rentals, trendy sunglasses and soft serve ice cream. Reduce.
• Managed all enterprise vendor relationships cross-product — grocery, alcohol, movie/entertainment and Canada Post.

Oakville, Ontario

• Designed 20-25 clothing proofs per day for clients.
• Responsible for creating original artwork.
• Managed a team of 5 employees who assisted with specific proofs
• Developed pre-press and web materials.
• Extensive understanding of design procedures for screen print, heat transfer materials, embroidery threads and tackle twills.
• Branding of Tim Hortons Roll-Up The Rim campaign, clothing printed nationwide. Canadian Cancer Society Marathon campaign, clothing and promo items printed for volunteers, participants, and general public. Corporate.

Diploma, Business Marketing

High School Diploma