 Maximized the potential of the box office system, provided data, and analysis of current and post events for marketing meetings to help determine future strategies. Collaborating with marketing department to brainstorm creative ways to up-sell tickets to different shows, helping decide which patrons would be useful for specific targeted marketing, and use our current software to extract patron data for mailing lists or email blasts. Drives operational performance to deliver efficiencies that enable growth, provide superior customer service, improve processes, and enhances systems to increase capability and capacity. Leading projects using lean process methodology to eliminate waste and achieve operational cost savings, align processes with future technology, drive efficiencies to create capabilities for new products and services, and improve service to clients. Provides financial leadership and vision to operations based on business understanding and ability to leverage people and technology to elevate overall operational performance. Leads effort to identify new opportunities and maintain existing arrangements with suppliers and partners while collaborating with the production department to analyse offerings and maximize potential returns.  Advises senior management on all matters which may have either a short-term or long-term impact on operational ability and/or the profitability of the company.

 Achieved efficient workflow by assigning tasks, monitoring functions, and following up on work results.  Assisted in the design and implementation of policies by establishing standards and procedures and then measuring results against standards to make any needed adjustments.  Achieved organizational objectives by coordinating between departments in resolving daily operational issues.  Managing entire Event ticketing process from Client servicing, taking event live on website, handling ticket inventory, Monitoring ticket sales, reconciliation and Final settlement.  Work closely with Clients to create event pricing, scaling, manifest creation, offers and sales forecasts.  Responsible for all accounting and reporting of revenue for all ticket sales.  Managed and developed a strategic plan of action to ensure that the cost of the event remains under the predetermined budget.  Carried out all the functions as per guidelines and regulations.  Responsible for hiring, training, and managing staff for Box Office, Retail outlets and Ticket Checkers so that all operations and duties were executed smoothly and as per clients’ guidelines.  Coordinated with all internal departments to manage all marketing and accounting procedures and maintain all required documentation and training material.  Monitored all customer requests and complaints and trained all box office personnel to ensure optimal level of customer services to provide resolution and process all orders and prepare required sales reports.

 Managed Ticket Operations Department and ensured accurate fulfillment and delivery of all ticket-transactions.  Trained Box Office Team to promote customer success and strong service culture resulting in superior customer (event fans) experience.  Developed and implemented “Day-of-event” gate-entry and spectator management plans.  Hired and trained staff to manage event gate-entries, ushers, and counter sales.  Provided post-event analysis on ticketing, budget, sales, and other event activities to finance and seniors.  Developed and executed ticket sales plans for maximizing ticketing profits for events across all categories.  Supervised the efficient development and implementation of all ticket office policies and procedures as per customer requirement.  Prepared efficient box office strategies to handle ticket sales efficient and develop various fundraising strategies.  Developed and maintained professional relationships with all box office personnel and client sites.  Led and motivated the box office staff and volunteers to facilitate the distribution of information about activities and maximize ticket sales.

 Managed Ticket Operations Department and ensured accurate fulfillment and delivery of all ticket-transactions.  Trained Box Office Team to promote customer success and strong service culture resulting in superior customer (event fans) experience.  Developed and implemented “Day-of-event” gate-entry and spectator management plans.  Hired and trained staff to manage event gate-entries, ushers, and counter sales.  Provided post-event analysis on ticketing, budget, sales, and other event activities to finance and seniors.  Developed and executed ticket sales plans for maximizing ticketing profits for events across all categories.  Supervised the efficient development and implementation of all ticket office policies and procedures as per customer requirement.  Prepared efficient box office strategies to handle ticket sales efficient and develop various fundraising strategies.  Developed and maintained professional relationships with all box office personnel and client sites.  Led and motivated the box office staff and volunteers to facilitate the distribution of information about activities and maximize ticket sales.

 Responsible for supervising box office staff, including making sure all members are properly trained to operate the ticket system and are familiar with all policies and procedures.  Prepared everyday attendance records and maintain reports for all receipts and cash deposits for box office.  Provide highest level of customer service.  Assist in the training of new ticket sellers and continued training of returning staff.  Ensured accurate response to customer inquiries with focus on optimal solution for the customer.  Actively supervised supporting teams at events by providing operational guidance and leadership.  Update daily box office reports for Both Internal and external clients.