I am a dedicated Creative Operations Specialist with a strong background in optimizing processes, managing teams, and enhancing customer experiences across various industries. With experience at top companies like Adobe, Accenture, and BMW Financial Services, I’ve honed my skills in project management, data analytics, and workforce management.Throughout my career, I’ve consistently driven operational excellence by implementing effective management systems and improving workflows. I excel at leading cross-functional teams to deliver projects on time and within budget, while also prioritizing customer satisfaction and team collaboration. My expertise includes using tools like Jira, Zendesk, Salesforce, and Adobe to streamline operations and achieve measurable business outcomes.In previous roles, I’ve successfully managed customer portfolios, led training initiatives, and optimized supply chain processes. My analytical approach has allowed me to create insightful dashboards, track key performance indicators, and identify areas for improvement, ultimately leading to enhanced performance and customer satisfaction.
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Operational SpecialistAdobeIndia -
Operational SpecialistVinfast Canada Sep 2023 - PresentToronto, Ontario, Canada.Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.• Enhanced customer satisfaction by resolving issues promptly and professionally.• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.• Coordinated cross-functional teams for successful project execution and timely delivery of services.• Reduced processing times for customer orders, optimizing supply chain management system. -
Assistant ManagerAdobe Apr 2022 - Aug 2023• Led the successful implementation of Adobe sign across the department, enhancing the efficiency of document signing and approval process.• Managed operational backlogs by prioritizing tasks and coordinating with team members to ensure timely resolution.• Assisted in budget preparation, ensuring alignment with financial goals.• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
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Team ManagerAccenture Mar 2021 - Mar 2023• Managed and lead a team of 30 people including training performance discussion.• Analyzed data and created dashboards on multiple business KPI's including attrition, performance, training etc.• Created budgets for multiple projects for the clients, Google and lead weekly, monthly client call to present the dashboard and data.• Worked with multiple stakeholders on both tech and on tech side to understand the project requirements in order to set a plan for achieving milestone and the final product. -
Assistant ManagerBmw India Financial Services Private Limited Apr 2016 - Feb 2021Gurugram, Haryana, India• Managed customer portfolio of approximately INR 900Million across India.• Generated dashboards with ample insights to keep track of the Key Performance Indicator's(KPI's)• Performed data analysis ad hoc reports, metrics, chart and graphs in advance excel.• Conducted and analyzed customer feedback for business insights and proposed process improvements that increased customer satisfaction to 92%.• Worked closely with Sales team on different campaign involving interaction with existing and ew customers that lead to increase in customer retention by 20% and new customers by 10%.
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Elite Desk SpecialistCiti India Jul 2013 - Mar 2018Managing end to end service deliverables of Citibank's High Net Worth Customer Base.Driving in-house quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLA's for their services.Enhanced customer satisfaction by streamlining communication channels and improving response times.
Frequently Asked Questions about Manansha Singh
What company does Manansha Singh work for?
Manansha Singh works for Adobe
What is Manansha Singh's role at the current company?
Manansha Singh's current role is Operational Specialist.
Who are Manansha Singh's colleagues?
Manansha Singh's colleagues are Benzo Masimola, Marco Brunetti, Stasha Taylor-Strazisar, Ayobami Sodiq, Ebubekir Akdag, Bernardo Mariano, Foster Adom.
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