Manar Alaa Email & Phone Number

Egypt

Develop project plan for monitoring and tracking - Coordinate with project team and resolve conflicts to achieve project goals within planned time - Manage changes to project scope and schedule - Act as point of contact and communicate project status to management and client - Ensure that the deadlines are met - Monitor project progress and ensure relevant escalations are done when needed - Maintain project documentation in terms of plans, reports, contacts etc.. for accurate tracking - Assist and support the project manager in daily duties.

Egypt

Manage / Support FawryPay E-merchants – Train new employees – Integrate with The new FawryPay E-merchants – Perform User Acceptance Test (UAT) for Fawry services / components – Creating test cases documents – Troubleshooting – Propose solutions to overcome quality issues.

Egypt

Define / test and launch Fawry new services - Providing High customers with a great experience through a proactive, customized, personalized relationship. To manage their assigned/ dedicated accounts, addressing their issues proactively, maintaining/ increasing revenue, and minimizing churn - Handling day to day operational activities - Create reports and open investigations in any suspicious Configurations / System Misbehavior - Ensuring Operations/Marketing/Call Center/Technical staff Alignment for any Product/Service delivery - Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.

Egypt