• To handle inbound and outbound shipment.• To perform import and export job files. • To liaise with customer, vendors and overseas agents.• To prepare documents on bill of lading, custom form, invoicing and correspondence. • To coordinate with shipper for import and export movement arrangement and monitoring.• dealing with post and emails

Air Export Tasks/Responsibilities:Operational duties include coordination with shippers, truckers, airlines, and agents for the export of shipments.Maintain high work volume with low errors.Arranging for pick-up or inland transportation.Managing all export and import shipmentsDealing with shippers / consignees requirementsDealing with truckers and customs clearance brokersDealing with agents worldwideExplore new fields of businessEnsure that the process and employees are working smoothly and efficiently.Handling invoices with clients and accounting departmentGood relation with shipping LinesAble to Build new team of operationBooking and document preparation (Airway Bill, invoicing, export declaration, pre-alerts, etc.)Follow-up with tracking and tracing to final destination and data quality requirement.Customer Service Responsibilities:Include maintaining communication with shipper, consignee, airline and overseas agents throughout the process and choosing proper routing/airline appropriate to the customer's needs.Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routing/services/carriers.Participate in quotes for overseas agents as requested.Immediately report problems, operation disputes or discrepancies to supervisor.Meeting client requirements in terms of data input, and general customer service inquiries related to tracking & tracing.

• organizing meetings and appointments.• ordering stationery.• dealing with post and emails.• writing reports.• dealing with complex queries and complaints on the telephone, by email and in person. • ordering office furniture.• organizing office maintenance and repair work

• confirming customer names with airlines/hotels.• collecting, evaluating and responding (as appropriate) to customer feedback. • using market research information to guide decisions. • providing pricing information. • marketing holidays to clients via travel agents, websites, brochures, television advertising etc. • handling bookings, invoicing and issuing of tickets • predicting profits/number of bookings. • Perform clerical duties such as filing, typing, operating switchboards, and routing mail and messages.