Manar Refat Email and Phone Number

With 2 years of experience in technical support, I have focused on troubleshooting and resolving complex issues to ensure optimal system performance and customer satisfaction. I collaborate closely with cross-functional teams to diagnose and resolve technical problems across a variety of platforms and systems.Key responsibilities include: • Diagnosing and resolving technical issues efficiently to minimize downtime • Communicating clearly with customers to guide them through troubleshooting steps • Collaborating with development and engineering teams to address escalated issues • Documenting problems and solutions for knowledge sharing and continuous improvement • Monitoring system performance and recommending improvements for enhanced reliability and securityThis experience has strengthened my problem-solving skills, attention to detail, and ability to deliver high-quality support under pressure, maintaining a high standard of service and customer satisfaction.

During my 2-month internship in Quality Assurance, I gained hands-on experience in manual testing, bug identification, and reporting. I worked alongside the QA team to ensure the quality of software by executing test cases, documenting defects, and collaborating with developers to resolve issues.