Manar Abu Nowar Email & Phone Number

-Every day we’re saying, How can we keep this customer happy? How can we get ahead in innovation by doing this?’ Because if we don’t, somebody else will. — Bill Gates / Let's work together to drive innovation, improve customer experiences, and achieve unparalleled success. - As a seasoned Customer Insight Leader with over 23 years of experience, I specialize in harnessing market research and data analysis to optimize customer needs and behavior. My expertise lies in leveraging insights to drive business growth and elevate customer satisfaction.- Throughout my career, I have successfully navigated multiple roles within customer care, customer experience, and sales functions, consistently achieving exceptional results. My commitment to excellence is further demonstrated by my Business Foundation Diploma from IE University in Spain, where I was honored as a Staller for my outstanding performance.- I am now focused on applying my extensive experience and innovative approach to contribute to the advancement of organizations . - Skilled in:-Design and implement Customer Insight research to get the latest updates and trends use in customer insights. -Analyze Customer Satisfaction feedback to identify areas of enhancement, solve problem and use new technologies. -Design Insights Campaigns to target certain customers and segments.-Put & Plan Business Strategy year by year with latest trends and solutions built from research findings.-Draw Customer Journey through all touch points over years, use this journey to initiate new services and new products.-Build Compliance management workflow through used systems and circulate it through related departments to keep the OLA and SLA withing agreement, serve our customer with high quality and standers-Plan Customer Insight yearly Budget of satisfaction models with different solutions & technologies- Achievements:-Improved digital CSAT% (Customer Satisfaction %) by 20% -Improved Chatbot tool and working on enhancing SCAT rate by working on bot flow, menu, response time & friendly communication.-Enhanced Complaint Management FCR by solving problems within OLA & SLA, from first time in the way customers expected.- My contact: If you are looking for Customer experience, customer insights, Sales, and Customer service Consultant/ Director with highly analytical and detail oriented. We can drive success work together, share valuable insights & best practices in customer insight and customer experience.manar.abunowar@gmail.com

Listed skills include Telecommunications, Management, Team Management, Team Leadership, and 46 others.