Manar Hosny Email and Phone Number

Receiving chat from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound chats to and from customers, understanding customers needs or issues and providing helpful solutions to their problems.help customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns.

Handle all incoming/outgoing calls of the call center.Provide follow up, occasional campaigns and call backs blended with normal inbound calls.Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiatives…etc).Communicate with other departments all relevant customer inquiries if applicable.Achieve the requested staffed time on a daily basis to minimize lost call rate.Provide proper information to customers with complete and comprehensive understanding of etisalat products and services.Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.Respect and apply company vision, mission and values.Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.Use available methods and tools to develop own skills.Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc).Keep up-to-date with all the services and products provided by etisalatResolve all customer complaints, requests and inquiries within the pre-determined SLA’s.Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

prepare and examine financial records, identify potential areas of opportunity and risk, and provide solutions for businesses and individuals. They ensure that financial records are accurate, that financial and data risks are evaluated, and that taxes are paid

answering inbound calls, evaluating problems and complaints of the callers, providing proper solutions, responding to the needs of customers, selling and giving information on the products or services, processing orders, forms, and applications, routing calls to other team ..