Responsibilities of Developer.• Analyze, design, develop, and implement Restful services and APIs.• Integrate and document software platforms through REST API.• Modify existing programs and prepare test data.• Deliver quality results on time with minimal supervision.• Stay updated with new tools, languages, and workflows.• Verify, deploy, troubleshoot, and debug software.• Create unit tests for functionality verification.• Manage platform security and write code documentation.• Configure and customize the CRM system.• Manage user access and data integrity.• Create and maintain workflows and automation.• Generate reports and dashboards.• Provide technical support and training to CRM users.

Responsibilities of Technical Operations Engineer.• Monitor, troubleshoot, and update IT systems for peak performance.• Implement cutting-edge automation for efficiency gains.• Lead, mentor, and coordinate a technical operations team.• Foster cross-functional collaboration and communication.• Guide the team in innovative technical problem-solving.• Continuously improve operational processes.

Job Responsibilities:• Providing excellent customer service by responding to inquiries and assisting customers with technical issues promptly and effectively.• Identifying and diagnosing technical problems related to hardware, software, applications, or network systems.• Offering solutions and implementing fixes to resolve customer-reported problems, either remotely or on-site if required.• Providing remote support through phone, email, chat, or remote desktop tools to troubleshoot and resolve customer issues.• Escalating complex or unresolved technical issues to higher-level support or development teams for further investigation and resolution.• Conducting product testing and simulations to replicate customer-reported issues and validate bug fixes or software updates.• Assisting customers with product training and providing guidance on using software or hardware effectively.• Identifying and documenting software bugs or system glitches and collaborating with the development team to address them.• Collaborating with cross-functional teams, including development, quality assurance, and product management, to improve product performance and customer experience.• Ensuring high customer satisfaction by delivering quality technical support, maintaining a positive and empathetic attitude.• Providing solutions of basic network issues.• Troubleshooting and Monitoring of Mobile Data Terminal.• Providing support to stakeholders for Turbo Net application.• Preparing monitoring reports of all CAD related applications daily and taking printout.• Distributing work to team members in shift.