As a Software Support Engineer at GreyOrange, I played a pivotal role in enhancing customer satisfaction and product performance.1. Collaborated closely with Product Developers and Project Leads to resolve escalated issues, reducing customer downtime by 11%.2. Served as the Single Point of Contact (SPOC) for the LATAM region, ensuring seamless communication and issue resolution across multiple sites.3. Acquired comprehensive knowledge of GreyOrange products, including GreyMatter, optimizing warehouse operations and boosting overall efficiency.4. Spearheaded the creation of interactive dashboards, providing clients with detailed monthly issue analysis. This initiative improved client decision-making and reduced issue resolution times by 14%.My contributions extended beyond troubleshooting:1. Developed Standard Operating Procedures (SOPs) and conducted Root Cause Analysis (RCA), streamlining operational processes.2. Delivered presentations on-site status to internal teams and clients, enhancing communication and transparency.3. Working within the dynamic GreyOrange team exposed me to diverse challenges and solutions in the technology landscape.My experience at GreyOrange, coupled with my proficiency in SQL, Python, Tableau, and Excel, has uniquely prepared me for a transition to the field of data analytics. I'm enthusiastic about leveraging this rich background to drive data-driven decisions and contribute to future successes.