Manas Kumar Pradhan Email & Phone Number

Experience Delivery Executive with roles encompassing Delivery Management, Engagement Management, Operation and Pre-sales. Overall 21+ years of IT experience and 11+ years of diversified customer facing experience in building sustainable Client relationship and Business growth in Europe and APAC regions. Responsible for end to end delivery for multiple large engagements in Digital & Technology transformation, application developments, maintenance, 24*7 support and QA (Manual, Automation and Performance Testing). Managed P&L, Contracting, SLA, Governance and Service Credits Penalty option across diverse Technology Landscape. Global experience in delivering projects for customers in Europe, NA, Australia and Asia (Japan, Singapore, Malaysia, Hong Kong and India), across multiple service lines and Digital Transformation Programs. Specialized at establishing and driving delivery excellence within culturally diverse environments and distributed team spread across geographies. Collaborated with customers, understand Business needs, define roadmap, solution and implemented business strategy and helped them realize it by setting up global delivery team. Well acquainted with Japanese culture and working environmentSkill and Expertise Account/Portfolio/Program management Strong experience in managing complex programs for highly demanding Japanese customers End-to-End Delivery and Process Optimization for service enhancements & delivery commitments. Customer Relationship at CXO level, steering committee and overall account growth Strong client facing experience, Client satisfaction action plans and managing escalations Building, Managing culturally diversified and geographically distributed Global team Financial management, Operational and Financial Performance Excellence through various levers Devops and Automation Concept implementation  Software Engineering Methodology– Waterfall, Iterative and Agile across multiple service lines IT Engagement Models – Responsible T&M, FP, Core-Flex and Outcome/Transaction based Contract development & administration  Continuous improvement Initiatives  Vendor Management and Change Management Quality Assurance and Control Demand & Capacity Planning and Risk assessment  Project scoping & sizing, Price simulation Excellent people manager, Mentoring, skill & Knowledge management Pre-sale/Proposal/Bid ManagementDomain and Onsite Experience Insurance  Manufacturing  Supply Chain Management (SCM)  Banking and Public Service  Japan  Singapore/Malaysia  United Kingdom  Australia

Listed skills include Pmp.