• Managed deployment, recovery, and new technology installations for 800+ PCs and laptops across more than 50 Customer Response Centers and remote sites.• Utilized Agile methodologies to streamline processes and improve project delivery.• Extensively handled VMware and Active Directory projects, ensuring on-time and within-budget completion.• Utilized Smart Center ITSM tool for Incident, Service Desk, Asset, and Change Management.• Provided hardware and OS support for laptops, desktops, and printers.• Offered remote support to field technicians and clients.Ensured a high level of customer service and addressed user concerns with empathy and professionalism.• Responsible for building, deployment, recovery and new technology installs for entire Asset Lifecycle of 800+ • PCs and laptops across more than 50 CRC (Customer response center) and Remote Sites throughout the East Region• Working with Smart Center ITSM tool for Incident / Service Desk /Asset / Change Management• Providing Hardware and OS (Microsoft Windows) support of Laptop, Desktop and Printer• Providing remote support to field techs and clients• Mail Support in Microsoft outlook, GWS, OneDrive, Google Drive, MS Teams• Run regular checks, tests, and tracking procedures to prevent or identify problems• Keep in constant contact with vendors, to resolve problems as quickly and efficiently as possible• Targeting to provide same day support to the customer of different locations• Weekly Team Meeting, making pending call reports with proper justifications, Sending Monthly Highlights of IT related changes happened in different locations to SDM• Weekly activity of AV/ BigFix non-compliance system.• Ensure a high level of customer service, addressing user concerns with empathy and professionalism.• Continuously seek feedback from users to improve service delivery.• Handle stress and challenges with resilience, maintaining focus on team and organizational goals.

• Led the Eastern Region Eureka Forbes Ltd Project, supporting 54 locations.• Coordinated with OEM vendors and served as the single point of contact for project handling.• Implemented Scrum and Kanban methodologies to manage tasks and deliverables efficiently.• Extensively handled SCCM and Red Hat Linux projects, ensuring they were completed within budget and on schedule.• Provided installation, configuration, integration, administration, and troubleshooting support for various Windows operating systems and mail applications.• Delivered remote support using tools like Team Viewer and Kaseya.• Team Lead of eastern rejoin Eureka Forbes Ltd Project• Providing support entire East Region of EFL (54 locations)• Providing FMS support and handle our Site Engineer• Coordination with OEM Vendor• Single point of contact for Eastern Region project handling• Providing support for installation, configuration, and integration, administration, troubleshooting of Windows Server 2003,2008R2, 2012, 2019. • Providing desktop and Laptop support, analyzing and resolving problems associated with hardware, operating systems, software and network• Configure and troubleshooting of Microsoft Exchange 2003 / 2007/ 2010 and other application software• Providing remote support at another location i.e. telephonic or other remote software. (Team Viewer / Kaseya)• 1St Level Network infrastructure support

• Provided advanced support for complex desktop issues and mentored junior technicians.• Utilized Agile practices to enhance team collaboration and project management.• Developed and implemented training programs for the team.• Managed inventory and procurement of desktop hardware and software assets.• Extensively handled Active Directory and PKI projects, ensuring cost-effective and timely completion.• Supervised the desktop support team and ensured efficient workflow and task management.• Provide advanced support for complex desktop issues that junior technicians cannot resolve.• Ensure prompt and effective resolution of hardware, software, and network problems.• Mentor and guide desktop support technicians, providing technical assistance and training.• Develop and implement training programs to keep the team updated on new technologies and best practices.• Maintain an inventory of all desktop hardware and software assets.• Oversee the procurement, deployment, and decommissioning of desktop equipment.• Supervise the desktop support team, ensuring efficient workflow and task management.• Monitor and prioritize service desk tickets to ensure high levels of user satisfaction.• Communicate updates, changes, and issues to stakeholders and ensure alignment with business needs

• Supervised the desktop support team and managed workflow and task management.• Applied Agile methodologies to improve project efficiency and effectiveness.• Ensured prompt resolution of hardware, software, and network problems.• Extensively handled VMware and SCCM projects, ensuring they were delivered on time and within budget.• Managed time, cost, scope, resources, risks, and quality for multiple projects.• Generated reports on support metrics and project status for management review.• Ensured effective communication and integration management to drive project success.• Supervise the desktop support team, ensuring efficient workflow and task management.• Ensure prompt and effective resolution of hardware, software, and network problems.• Oversee the maintenance, installation, and upgrading of desktop systems and software.• Maintain an inventory of all desktop hardware and software assets.• Oversee the procurement, deployment, and decommissioning of desktop equipment.• Generate reports on support metrics, team performance, and project status for management review.

• Provided advanced support for complex desktop issues and maintained inventory of hardware and software assets.• Implemented Agile practices to manage service desk operations and ensure timely response to user requests and incidents.• Extensively handled Red Hat Linux and PKI projects, ensuring successful and budget-compliant implementation.• Managed project scope, resources, risks, and quality to meet business requirements.• Facilitated communication and stakeholder management for smooth project delivery.• Provide advanced support for complex desktop issues that junior technicians cannot resolve.• Ensure prompt and effective resolution of hardware, software, and network problems.• Maintain an inventory of all desktop hardware and software assets.• Manage the service desk operations, ensuring timely response to user requests and incidents.

• Leadership And Team Management.• Excellent Communication and Problem-Solving Methodologies.• Program / Project Lifecycle Management / Process Improvement.• Team lead of eastern rejoin Eureka Forbes Ltd. project• Certified Scrum Master / Advanced Certified Scrum Master• Project Transition Specialist.• Budgeting, Procurement, and Cost Management.• Risk Mitigation and Change Management.• Expert In MS Excel, MS Project, ITIL Methodology, JIRA, Confluence, ServiceNow and PMP Methodology.• Schedule And Forecasting, Quality Management.• Process Improvement and Effective Communication.• Develop and implement training programs to keep the team updated on new technologies and best practices.• Maintain an inventory of all desktop hardware and software assets.• Oversee the procurement, deployment, and decommissioning of desktop equipment.• Supervise the desktop support team, ensuring efficient workflow and task management.• Monitor and prioritize service desk tickets to ensure high levels of user satisfaction.• Communicate updates, changes, and issues to stakeholders and ensure alignment with business needs

• Provide advanced support for complex desktop issues that junior technicians cannot resolve.• Ensure prompt and effective resolution of hardware, software, and network problems.• Mentor and guide desktop support technicians, providing technical assistance and training.• Develop and implement training programs to keep the team updated on new technologies and best practices.• Maintain an inventory of all desktop hardware and software assets.• Oversee the procurement, deployment, and decommissioning of desktop equipment.• Supervise the desktop support team, ensuring efficient workflow and task management.• Monitor and prioritize service desk tickets to ensure high levels of user satisfaction.• Communicate updates, changes, and issues to stakeholders and ensure alignment with business needs.• Ensure compliance with organizational standards and regulatory requirements.• Supervise the desktop support team, ensuring efficient workflow and task management.• Ensure prompt and effective resolution of hardware, software, and network problems.• Oversee the maintenance, installation, and upgrading of desktop systems and software.• Maintain an inventory of all desktop hardware and software assets.• Oversee the procurement, deployment, and decommissioning of desktop equipment.• Generate reports on support metrics, team performance, and project status for management review

• Hospital Management information system application support• Store Management application support• Charge collection module application support• Employee Payroll application support• OPD patient admission application support• Emergency patient admission application support• Managed inventory and procurement of desktop hardware and software assets.• Supervised the desktop support team and ensured efficient workflow and task management.• Ensure prompt and effective resolution of hardware, software, and network problems.• Develop and implement training programs to keep the team updated on new technologies and best practices.• Maintain an inventory of all desktop hardware and software assets.• Developed and implemented training programs for the End User.• Microsoft SQL Server Management.• Daily backup SQL Server and database management• Coordination with OEM Vendor