Manas Pal Email & Phone Number

Nagpur, Maharashtra, India

• Spearheading customer concern resolution and collaborating with dealer teams to elevate dealership satisfaction scores• Designing and delivering training programs that enhance customer loyalty, advocacy, soft skills, and automobile process training• Addressing and rectifying customer complaints in adherence to tight turnaround times following the system and process• Analyzing concern resolution trends and providing strategic action plans to reduce issues and improve the enquiry… Show more • Spearheading customer concern resolution and collaborating with dealer teams to elevate dealership satisfaction scores• Designing and delivering training programs that enhance customer loyalty, advocacy, soft skills, and automobile process training• Addressing and rectifying customer complaints in adherence to tight turnaround times following the system and process• Analyzing concern resolution trends and providing strategic action plans to reduce issues and improve the enquiry process • Driving customer retention & business development efforts, specializing in customer engagement and dealer call center training Show less

Nagpur Area, India

• Managed relationships with premium product owners and fostered business growth through strategic relationship-building• Implemented BMW India's sales and service processes and improved operational efficiency• Conducted daily reviews of critical business factors to ensure high performance• Developed and monitored in-house reports and trackers for BMW compliance• Supervised the final inspection of sales and service vehicles to uphold brand standards

Nagpur Area, India

• Directed branch expansion initiatives by identifying business prospects and setting up new branch locations• Conducted monthly performance reviews with branch managers and enhanced operational effectiveness• Engaged in market visits for customer acquisition and loan verification processes• Played a key role in the recruitment process and participated in core committee meetings at headquarters• Managed and reported business performance daily and contributed to informed… Show more • Directed branch expansion initiatives by identifying business prospects and setting up new branch locations• Conducted monthly performance reviews with branch managers and enhanced operational effectiveness• Engaged in market visits for customer acquisition and loan verification processes• Played a key role in the recruitment process and participated in core committee meetings at headquarters• Managed and reported business performance daily and contributed to informed decision-making Show less

• Served as the primary point of contact for owners of premium M&M products, building strong relationships• Implemented M&M's sales and service processes and improved customer satisfaction• Reviewed daily operations to ensure alignment with business objectives• Generated critical reports and trackers and facilitated effective management and oversight

Dubai Emirate, United Arab Emirates

• Led auto dealer partnerships in Dubai, securing exclusive financing deals and exceeding annual sales targets • Executed Mercedes-Benz financing in Dubai for a year, showcasing financial leadership• Mentored and motivated new employees and enhanced team proficiency and system knowledge• Fostered strong customer relationships and achieved over 100% of annual targets consistently

Dubai, United Arab Emirates

• Sales & Promotion of assets and liabilities products of the bank with special emphasis on credit cards. It includes listing of potential companies with the bank. • Responsible for the marketing of all retail and financial products. • Proper plan to target the potential customers and implement on it. • Cross sale of mortgage loan, corporate banking products to the potential customers. • Successfully serviced the customers and received appreciation from the management… Show more • Sales & Promotion of assets and liabilities products of the bank with special emphasis on credit cards. It includes listing of potential companies with the bank. • Responsible for the marketing of all retail and financial products. • Proper plan to target the potential customers and implement on it. • Cross sale of mortgage loan, corporate banking products to the potential customers. • Successfully serviced the customers and received appreciation from the management. • Increased the number of new customers to the organization by way of positive reference from the existing customers. • Trained with proper co-ordination and motivated new staff with the system and procedures. • Achieved 100% yearly target and maintained the position in the Elite Club. • Taped corporate sectors & listed them. Show less

United Arab Emirates

United Arab Emirates

Bachelor Of Commerce, A

Activities and Societies: • P.G Diploma in Computer and Commercial Applications. • P.G Degree in Sale & Marketing, Business.

Diploma In Tours & Travels

Postgraduate Diploma In English & Communication Skill, Business Administration

Postgraduate Diploma In Computer And Commercial Operation

High School, Business/Commerce, General, A

Activities and Societies: Attended Inter School Sports in Volley Ball & Cricket / Certified in Regional Hindi Rashtriya Bhasa Exam Played.