Manas R Mishra Email and Phone Number

• Accumulated 17 years of professional experience with roles ranging from App Lead to Tech Director and SRE Lead, showcasing versatile leadership capabilities. Expertise in diverse domains including Core Banking, Cards Payments & Telecomm.•Led major product launches such as Apple Savings Account and Visa Secure with EMV 3-D Secure, showcasing proficiency in orchestrating successful operations in Apple Cards.• Demonstrated expertise in Payment Systems, Risk/Fraud Authentication Systems, Ledger Engineering in Core Banking, indicating a deep understanding of critical financial techs.• Successfully managed multiple high-tier services with a remarkable availability of Six 9s, highlighting a commitment to reliability and excellence in service delivery. Proactive planning and support of Business Continuity strategies.• Proficient in utilizing observability tools such as Elastic, Kibana, Datadog, Splunk, AWS CloudWatch, ELK stack, and Grafana with Prometheus for monitoring and analyzing system performance, ensuring reliability and proactive issue resolution.• Skilled in ITSM process managing high-priority Incidents, changes, and problems, ensuring smooth operations and timely resolutions. Proficient in platforms like ServiceNow, JIRA and Remedy for streamlined ticket management and comprehensive issue tracking.• Adept in implementing and overseeing change management processes to facilitate smooth transitions during system updates, software deployments, and organizational changes. Proficient in assessing impacts, CAB/CAM responsibilities, change strategies, and effectively communicating changes to stakeholders, ensuring minimal disruption to operations, and maximizing user adoption.• Proactively seek automation opportunities while considering ROI implications, demonstrating a strategic approach to technology optimization.• Led teams in achieving significant quarterly OKR level goals, including MTTA, MTTD & MTTR, Zero Downtime Deployment, and reduction in high-priority incidents and non-actionable alerts.• Developed and mentored teams by providing motivation, guidance, and tracking daily activities, fostering a culture of growth and excellence within the organization.