• With a good eye for figures, negotiation skills and general business acumen. The role involves sales planning, motivation, man management, leadership and support.• Responsible for running store to meet company’s targets and policies, while maximising profit and minimising costs.• Ensure promotions are accurate and merchandised to the company’s standards.• Making sure staffs are fully versed on the target for the day and excellent customer care standards are met.• Analyse sales figures and forecasting future sales volumes to maximise profits.• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues along with many other aspects.• Full P&L Responsibility.

• Achieving and exceeding daily, weekly and monthly targets on sales and cross sales.• Daily operational store set-up & planning• Training new staff on systems and sales techniques. Also involve coaching, mentoring and guiding team to achieve their objective. • Successfully managed & hit store targets.• Ability to handle objections effectively, negotiate and close deals.• Cash management

• Project Management of installation of kitchens and bathrooms worth over £10, 00,000 annually for B &Q and managing the process of delivery, communication, installation, complaints and warranties. • Ensuring all key stakeholders are engaged with the project and communicated to on a regular basis.• Tracking all project costs and timelines. Also negotiating new fit and remedial cost with fitters. • Dealt with installations, warranties and complaints with more complex nature and calculated and offered lowest possible compensation to customers by negotiation. • Helped to shape projects, provided direction and leadership to project teams, making decisions on behalf of sponsors where relevant further resulting minimising complaints and fastened the process of installation.

• Liaising between the customers, the employees at the installation centre and delivery centres to ensure that customer receives exceptional service.• Training new staff on customer service, SAP and PIVITOL systems and calculating compensation for complaints.• Assisting managers by running reports, assigning work and team management.• Build positive relationship with customers, fitters, installation managers and stores which further helped to resolve warranties and complaints quickly and cost effectively. • Met & Exceeded all KPI`s since joining new branch in June 2007

• Car and Home insurance for one of biggest insurance providers ex: Marks & Spencer, Post Office, Bradford & Bingley and more.• Up selling motor legal protection, breakdown cover and family legal protection.• Cross selling home insurance to customer with car insurance only and vice versa.• Assisting team manager in managing the team watching call queue and giving feedback to other work colleagues to increase their sales and customer service skills

• Technical help desk, solving queries, assisting customers with network problems.