Manas Sharma Email & Phone Number

India

India

As a team leader for Teleperformance, I was assigned with managing the presales operations for a major e-commerce company in the Indian market. Our team was responsible for converting potential leads into sales across different categories of products.One of the key challenges we faced was meeting the client's key performance indicators (KPIs) and key result areas (KRAs). This involved developing a deep understanding of the client's business objectives and ensuring that our team was aligned with those objectives. I worked closely with my team to identify areas of improvement and implement strategies to meet our performance targets.Another challenge was managing service delivery to ensure that our customers received the highest level of service. We focused on ensuring that our team had the necessary resources and knowledge to provide excellent customer support and guide customers through the sales process.Despite the challenges, the experience was incredibly rewarding. We were able to achieve our performance targets and exceed the client's expectations. We received positive feedback from our customers, who appreciated the high level of service and expertise provided by our team.Overall, my experience as a team leader for Teleperformance on a presales operations project in the Indian market taught me the importance of client engagement, team management, and data analysis. It also showed me the power of collaboration and teamwork to achieve shared goals.

India

As a technical analyst for Teleperformance, I was tasked with providing technical customer support for a major technology company in global markets. Our team was responsible for helping customers troubleshoot technical issues and providing guidance on how to use the product effectively.One of the biggest challenges we faced was ensuring that our team had the technical knowledge and resources to provide excellent customer support. As a technical analyst, I was responsible providing technical assistance to the customer support team to ensure that they had a deep understanding of the product and its features.Another challenge was managing the logistics of global customer support. We had to navigate different time zones and work with a global team to ensure that our support was available around the clock to meet the needs of our customers.Despite the challenges, the experience was incredibly rewarding. I had the opportunity to work with a talented and diverse team of customer support professionals, and we were able to provide excellent technical support to customers all around the world. We received positive feedback from our customers, who appreciated our technical expertise and our commitment to their success.Overall, my experience as a technical analyst for Teleperformance on a global customer support project taught me the importance of adaptability, cross-cultural communication, and attention to detail. It also showed me the potential of technology to connect businesses and people across the world, and the power of collaboration and teamwork to achieve shared goals.

Sahibzada Ajit Singh Nagar, Punjab, India

As a sales specialist for Teleperformance, I had the opportunity to work on a major project handling sales for a well-known technology company in global markets. Our team was responsible for promoting and selling their products to customers in various regions around the world.One of the biggest challenges we faced was tailoring our sales approach to the unique needs and preferences of each market. We had to do a lot of research to understand the local culture, language, and business practices, and we had to adapt our messaging and sales techniques accordingly.Another challenge was managing the logistics of global sales. We had to navigate different time zones and work with a global team to ensure that our sales process was seamless and efficient for both our clients and our internal stakeholders.Despite the challenges, the experience was incredibly rewarding. I had the opportunity to work with a talented and diverse team of sales professionals, and we were able to achieve great success in our sales targets. We also received positive feedback from our clients, who appreciated our personalized approach and commitment to their success.Overall, my experience as a sales specialist for Teleperformance on a global sales project taught me the importance of adaptability, cross-cultural communication, and attention to detail.

Chandigarh Area, India

As a young CTO and COO, I was tasked with scaling an e-commerce business in India. It was a challenging but rewarding experience that taught me a great deal about brand building, brand marketing, customer service, logistics, and service delivery.The first thing I realized was that building a brand is not just about creating a catchy logo or tagline. It involves creating a consistent message across all channels, including social media, email marketing, and customer service. We worked closely with our marketing team to develop a strong brand identity that resonated with our target audience.Next, we focused on improving our customer service. We realized that happy customers are more likely to become repeat customers and recommend our brand to others. We invested in training our customer service team to handle any issues that arose promptly and professionally.Logistics was another area that required significant attention. We needed to ensure that our products were delivered to customers quickly and reliably. We worked with logistics partners to optimize our shipping process and streamline our supply chain.Finally, service delivery was a critical component of our business. We wanted our customers to have a seamless experience from browsing our website to receiving their orders. We developed a user-friendly website that was easy to navigate, and we made sure that our checkout process was straightforward and secure.Overall, it was a great experience.

Chandigarh Area, India

As an analyst for a big marketing firm handling sales in global markets, I had the opportunity to work with clients from all around the world. It was a challenging but exciting experience that taught me a great deal about the nuances of different markets and how to tailor our approach to meet their needs.One of the biggest challenges I faced was understanding the cultural differences and expectations of our clients in various regions. I had to do a lot of research and work with our global team to ensure that our marketing messages and strategies resonated with the target audience.Key challenges were managing the operations of global sales. We had to be on top of all the details to ensure that the sales process was smooth and seamless for our clients.Despite the challenges, the experience was also incredibly rewarding. I had the opportunity to work on high-profile campaigns and see the impact of our efforts on our clients' bottom lines. I also had the chance to work with a diverse group of people from all around the world, and I learned a great deal about different cultures and ways of doing business.

Bachelor Of Technology (B.Tech.), Computer And Information Sciences And Support Services

Diploma, Computer Engineering

Matriculation