Hello there! I believe strongly in hardworking and think that "There is not shortcut for Hardwork".I am a Problem Solver, Critical Thinker and a good team player.It's been a thrilling and deeply satisfying professional journey for over 8 years now, I wanted to see what's on the other side of fear and decided to study further. Yes, I'm currently pursuing my MBA at University Canada West.My last work experience is from Apple Inc. I'm an ITIL Foundation and IBM Cloud Foundation V1 Certified Professional and Certifitied Digital Marketing Associate with over 8 years of experience in Sales and Support, Incident Management, Technical Support, Application Support and Quality analysis( Role Quality Analyst) and AIML Data/ Grading Analyst.Earned IBM badges forAgile, Watson Conversation Services, IBM Enterprise Design thinking, Six Sigma and IBM Build your Own Chat Bot. Experience working on troubleshooting Lotus Notes Domino, managing high severity incidents involving client and technical bridge calls.
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Annotation AnalystApple Oct 2020 - Nov 2023Streamlined Research Procedures:• Implemented an organized system for conducting research, reducing the time required for information gathering by 20%.2. Improved Grading Efficiency:• Introduced Agile methodologies, resulting in a 15% increase in grading accuracy and efficiency.3. Enhanced team Engagement:• Implemented interactive methods for providing feedback, leading to a noticeable increase of 95% in coworker engagement with the grading process.4. Contributed to knowledge base Development:• Collaborated with cross functional teams to integrate over 20 articles relevant research findings into materials, enriching the learning experience for coworkers. -
Siri Grading Analyst Ai/MlApple Nov 2020 - Nov 2021India
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Service Delivery SpecialistIbm Dec 2013 - Sep 2020Hyderabad Area, IndiaLast worked as Service Delivery SpecialistTechnical Support Agent - Providing support over phone to users to fix their email client ( Lotus notes) and any kind software related issues on their laptops.Fixing any kind of applications supported by IBM on users laptops and desktopsQuality AnalystIncident Management ( L1/L2 CTS) Incident coordinator Big Fix compliance analyticsServer compliance Incidentsserver Security Check All Mid Range and OSrisk management -
Quality/Delivery Analyst For Shared ServicesIbm India Private Limited Dec 2013 - Dec 2019Hyderabad, Telangana, IndiaAccountable door steering Defect Prevention and CSAT enhancement of support teams, audit calls/chats/emails, and deliver feedback to enhance the process and customer satisfaction· Performed weekly production and quality evaluation, prepared monthly and weekly review decks· Recorded client updates and updated the same with team members· Engaged with the training and operation teams to maximize quality and productivity · Profoundly read the documentation by associates and ensured following quality parameters· Enhanced the process quality by incorporating Defect Prevention methodologies, determining wastes and steering process improvement initiatives· Conducted thorough training requirement evaluation and process proficiency tests for the team enabling delivering improved all-inclusive service quality
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Inside Sales SpecialistDell May 2011 - Jun 2012Hyderabad Area, IndiaAnswered 250 customers' on a daily basis questions regarding products, prices, and availability.Maintained up-to-date knowledge of available laptops, Gaming Machines to best serve customers and maximize sales potential.Managed friendly and professional customer interactions with less than 1% customer dissatisfaction.Set up new accounts, established customer credit and set up payment methods. Met or exceeded sales targets by 15% and quotas to contribute to overall sales goals and revenue of company through Dell FinancingNegotiated prices and terms of sales with potential customers on Dell Financing to reach mutually beneficial agreement.
Vimala Manasa Oruganti Education Details
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Master Of Business Administration - Mba -
St. Francis College For WomenBusiness Administration And Management, General
Frequently Asked Questions about Vimala Manasa Oruganti
What is Vimala Manasa Oruganti's role at the current company?
Vimala Manasa Oruganti's current role is Perform Quality Audits for Defect Prevention as Service Delivery Specialist, Grading Siri Quality as AI/ML Siri Annotation Analyst, Sales Specialist, Find New Growth Opportunities as an MBA Grad.
What schools did Vimala Manasa Oruganti attend?
Vimala Manasa Oruganti attended University Canada West, St. Francis College For Women.
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