Manash Sarkar Email & Phone Number

Kolkata, West Bengal, India

Kolkata Area, India

Mumbai Area, India

Manage the Centralised Remote IT Infrastructure Operations for ACC Cement and Ambuja Cements. Supervise team of 20 System Administrators and IT Support Engineers. Support 500 locations (PAN India) with user base of 11,000 and 17,000 IT devices, troubleshooting IT issues on MS Office, Lotus Notes, Google Mail, Windows 7, Desktop and Network. Act as an escalation point for client, team, and organisation, in an effort to get the resources and personnel needed to fix problems or move projects forward. Accountable for administration and maintenance of IT infrastructure. Deliver cost-effective IT service & target 99.9% systems availability with agreed SLA's. Proactively track and recommend solutions that could influence the standards or processes of service operations. Have been leading IT Function and overseeing day to day Service Operations and driving continuous improvements on IT Infrastructure service delivery. Provided 7/24 on call remote and on-site IT support for clients in various locations. Provided over-the-phone IT customer support services and remote desktop support for over 5,000.  Hands-On managed a 24x7 IT Helpdesk, supporting backend systems (Active Directory based servers) and customer-end devices PCs, mobile devices, printers etc. Generated PC performance and software license reports using Symantec Altiris 7.5 network scanning tool. Configuring Email in Pad/ iPhone OS 11 and Android OS 8-9 devices. Provides technical support, troubleshooting of desktop hardware, systems and applications in an effort to increase first call resolution rates. Ensuring accurate, clear, organised, complete, appropriate and concise communication for the customer's level of understanding in case of priority 1 IT failure or breakdown.  Drive the culture of process improvement within the team to increase efficiency as measured by saving in time, cost and delivery of high quality IT services. Handling monthly IT Ops Review meeting with client.

Kolkata Area, India

Responsible for the Management of the IT Infrastructure for ACC Cement Concrete Plants across East region of IndiaRESPONSIBILITIES: To manage and set up IT Infrastructure of ACC Cement Concrete Plants. Oversee the administration and maintenance of IT infrastructure. To evaluate user need and system functionality. Introducing and installing new system upgrades and security backups for hardware and software systems. To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision. Follow and adhere to the IT licensing compliance. To provide secure access to the network for remote users. Build and maintain vendor relationships and manage the purchase of hardware and software products. Manage the purchasing of all software, hardware and other IT supplies. To ensure that company IT assets are well maintained.

Kolkata Area, India

Built a strong customer base by providing support on various messaging, internet, software issues to existing customers. Designed in-house training documentation for the customer base.RESPONSIBILITIES: Coordinate and supervise with service providers and implement WAN and LAN service. Verify checklist before installation of WAN and LAN service. Check the performance of WAN / LAN service after installation. Coordinate with central team for transfer of IP pool to new IP pool. Responsible for asset management, network & desktop support operations. Responsible for managing & supporting the core IT Infrastructure Systems including servers & networks.

Kolkata Area, India

 Managing 24*7 service desk as a part of service desk management at Data Center. Ensure all the customer complaints/issues are identified, prepare action plan for all complaints received and drive till closure. Prepare report regarding up time and down time for WAN services. Supervise with service providers and implement WAN and LAN service. Be part of weekly review meeting with team and identify gaps to take corrective action.

Kolkata Area, India

 Installing and maintain windows 2000 Server & Windows 2003 server with Active Directory and creating Group Polices. Responsible for providing daily hardware, LAN & software support systems. Troubleshoot all networking problems to ensure minimum downtime & maximum availability. Responsible for trouble shooting of LAN problem & backup. Managing & configuring on client side thought Web Interface & outlook express. Handling hardware and software related problem & operating systems. Managing centralised anti-virus server for updates of all clients & servers.