Truecopy Credentials Pvt Ltd. specializes in electronic signatures, document authentication, e-invoicing, and compliance solutions.Roles and responsibilities- Handling email queries from clients, providing timely and accurate information.- Managing CRM and maintaining customer records to ensure effective customer relationship management.- Managing orders, coordinating with internal teams for timely delivery.- Generating organizational reports to provide valuable insights for decision-making.- Key account management, building strong relationships and ensuring client satisfaction.- Assisting partner colleges and universities in leveraging the platform effectively.- Verifying educational credentials, ensuring accuracy and authenticity.- Identifying reliable sources for verification and maintaining credibility.- Managing paid educational credential verification processes efficiently.- Guiding junior team members and monitoring their progress.- Conducting training sessions for new joiners.- Identifying leads for partner student credentials procurement.- Converting queries into successful outcomes.- Generating monthly payout reports for partners.- Processing Digilocker requests securely.- Handling feedback emails and addressing customer concerns.- Managing receiver partner network of overseas universities.- Managing relationships with receiver overseas network universities and evaluation agencies.- Contributing to process optimization and testing new system features.Key Achievements:- Successfully processed 165 credentials through the Digilocker process- Identified more than 50 reliable sources for the verification of Indian and overseas universities' student credentials.- Verified over 800 student educational credentials- Conducted several theory and on-the-job training sessions for new joiners-Added renowned universities such as the University of Washington and CIMEA Naric to the receiver network.

Manman India is a Pioneer and leading manufacturers, designers, and engineers of quality & innovative surgical power tools, being used by more than 7,000 satisfied & successful Orthopedic, Cardiac, and Neurosurgeons throughout India and neighboring countries like Bangladesh, Nepal & Pakistan.Role and Responsibilities:1. Performed filing, data management, drafting, and editing details of existing and new customers.2. Answered telephone inquiries from customers and stores regarding the status of units and other service issues.3. Managed recovery of debts pending from 2006, including negotiation with customers to increase recovery.4. Prepared daily invoices as per service reports.Key Achievements or Notable Projects:- Successfully managed and recovered long-pending debts, significantly improving the company's financial position.- Demonstrated strong attention to detail and accuracy in maintaining customer records and responding to inquiries.- Consistently met or exceeded daily invoice preparation targets, ensuring efficient financial operations.

Role and Responsibilities:1. Attended inbound calls from clients to address complaints and provide support.2. Conducted outbound calls to verify contract details and make necessary edits to contract categories.3. Managed customer complaint emails and contract details updation emails.4. Entered offline contracts into the software system with payment details.5. Assisted customers who visited the office to resolve their contract issues.

Role and Responsibilities:1. Attended phone calls and handled front office enquiries.2. Managed candidates appearing for interviews.3. Maintained admin inward-outward register.4. Assisted in daily office coordination.Key Achievements or Notable Projects:Promoted as Customer Support Executive in July 2012.

Role and Responsibilities:1. Conducted theory and practical sessions for students.2. Managed complete administration tasks, including attending calls, maintaining daily accounts and stock, and communicating with regular and new clients.3. Provided assistance to clients when required.Other Relevant Details:Successfully contributed to the smooth functioning of the beauty parlor and training institute. Maintained a high level of professionalism and excellent customer service.